- Understand eligibility guidelines andthe application approval process.
- Efficientlyreview and process applications
- Investigateflagged applications and follow up with households or schools asnecessary.
- Maintain a variety of files, updatecase files as new material is collected, ensure that information isorganized and that all necessary case documentation is retained incompliance with the record retentionpolicy.
- Work with leadership to resolveescalated customer concerns and systemproblems.
- Provide courteous, timely, andaccurate frontline customer service interactions andinformation.
- Greet customers and provideguidance, information, and direction to customer inquiries in apolite and courteous manner.
- Track customerinteractions and inquiries and generate reports formanagement.
- Escalate complex or high-profilecustomer inquiries to supervisor for review andevaluation.
- Research information in order toprovide answers to customer inquiries.
- Answerinquiries over the telephone or in person concerning regulations orprocedures.
- Receive and prepare replies toroutine correspondence.
- Operate office machinesrelated to specific area of work.
- Make aneligibility determination for appropriate benefits and waiverprograms in compliance with state and federal rules, regulations,and guidelines. (this could replace the second bullet pointbelow)
- Examine data matches to findinconsistent and/or duplicated data.
- Keepcurrent on all changes in rules, regulations, and guidelinesregarding the Summer EBT program.
- Makesrecommendations to assistant director about procedures and methodsto improve efficiency and effectiveness.
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Help Desk Coordinator - Dubai, United Arab Emirates - Dice
Description
JobDescription
Thetop responsibilities will include application processing, customerservice interaction, and case management. The ideal candidate willbe able to quickly learn how to process applications whilefollowing USDA guidelines, effectively and compassionatelycommunicate (through the phone or via email) to schools andhouseholds and maintain household cases in a database to ensurebenefits are accurately issued.
Skill
Required/Desired
Amount
ofExperience
Non-IThelp deskexperience
Required
3
Years
Strongcustomer serviceexperience
Required
2
Years
Accuracyin dataentry
Required
Excellenthuman relation skills with the ability to work with diverseconstituencies and a variety of educationallevels