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    Housekeeping Desk Coordinator - Dubai, United Arab Emirates - FIVE Hotels and Resorts

    FIVE Hotels and Resorts
    FIVE Hotels and Resorts Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 2 days ago

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    Description
    • Oversees the generation of variousStatus Reports, executes Opening Shifts, and curates Task Sheetsfor Room Attendants.
    • Manages Filing Systems forDaily Reports and Employee Files, creating a premium, curated andorganised atmosphere.
    • Develops and maintains aTraining Matrix for the Department, showcasing a commitment toindustry-leading excellence.
    • Prepares andverifies Daily Rosters, embracing 'FIVE-Styled'precision and efficiency.
    • Conducts a WeeklyInventory of Amenities, Cleaning Products, andStationery.
    • Meticulously manages all Bulletinand Information Boards within and outside the housekeepingoffice.
    • Completes a Handover Report at the endof each shift, ensuring a seamless and efficientTransition.
    • Logs Lost and Found Itemsthroughout the hotel, embodying 'FIVE-Star'excellence in Guest Services.
    • Replenishes theFirst Aid Kit, showcasing a commitment to the Health and well-beingof our Guests.
    • Manages Payroll Timekeeping,contributing to the 'FIVE-Styled' efficiencyand organisation of the Department.
    • Verifiesthe Grooming of all Team Members, maintaining a Standard ofExcellence in appearance.
    • Examines logbooks forSpecial Requests and Instructions, ensuring a luxurious experiencefor our Guests and exceeding theirexpectations.
    • Continuously tracks and updatesRoom Statuses throughout the day.
    • Coordinatesthe Cleaning and Preparation of VIP rooms, ensuring the delivery ofsensational and bespoke Amenities.
    • Monitors theIssuance and Return of Master Keys to the Housekeeping Teammaintaining a High Level of Security.
    • Fostersseamless Communication with Engineering for PreventativeMaintenance, Repairs, and addressing Out-of-OrderRooms.
    • Informs Security promptly of anyEmergencies brought to the attention of the HousekeepingDepartment.
    • Prepares and monitors Room StatusReports, ensuring 'FIVE-Star' check-ins andstays for our Guests.
    • Responds promptly andcourteously to Requests from other Departments and'FIVERs.'
    • Maintains closecontact with the Front Office Team and Shift Leaders regardingArrivals and Departures.
    • Cultivates strongworking relationships with Fellow 'FIVERs,'Superiors, and other Departments, embodying the 'Vibe atFIVE' at all times.
    • Demonstratesknowledge of Fire and Safety Rules, serving as a valuable resourcein Emergency Situations.
    • Acts as the contactperson during Evacuations at the Assembly Point, ensuring aNext-Level approach to Safety.
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