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    At Your Service Supervisor - Dubai, United Arab Emirates - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Dubai, United Arab Emirates

    1 week ago

    Marriott International background
    Description

    Thorough Knowledgeof Hotel Operations:

    • Possess in-depth knowledge ofguestrooms, amenities, and features.
    • Provideaccurate information on hotel services, rates, and operationalhours for all departments.
    • Be familiar withStandard Operating Procedures (SOPs), LSOPs, and emergencyprocedures.

    Exceptional CustomerService

    • Answer phones courteously and adhereto proper phone answering procedures.
    • Resolvecustomer complaints promptly and professionally, ensuring guestsatisfaction.
    • Promote the hotel, restaurant,lounge, and gift shops to enhance the guest experience.

    Effective LeadershipAnd Team Management

    • Assist in managing daily operations,conducting performance appraisals, and implementing developmentplans for assigned staff.
    • Ensure coaching andcounseling methods align with Marriott Internationalstandards.
    • Foster a positive team environment,encourage a proactive attitude, and provide proper handovers forsmooth operations.

    Compliance AndSecurity

    • Conduct regular PCI and hospitalityaudits to maintain compliance with Marriott Internationalstandards.
    • Adhere to Marriott Brand standardcompliance requirements for all front officesections.
    • Stay security-conscious and reportany suspicious activities promptly to the Manager onDuty.

    InformationCoordination And Communication

    • Coordinate with colleagues,departments, and immediate superiors for effective communication ofoperational details.
    • Stay well-informed aboutdaily/weekly/monthly plans, events, promotions, andbookings.
    • Monitor group reservation forecastdata and respond to incoming reservation salesopportunities.

    In joiningMarriott Hotels, you join a portfolio of brands with MarriottInternational. Be where you can doyour best work, begin your purpose,belong to an amazing global team, andbecome the best version ofyou.

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