- Take ownership of loyalty metrics across all noon touchpoints
- Monitor, analyze and identify operational gaps to report on CSAT and NPS metrics.
- Proactively identify CX metric trends (with a deep understanding of NPS framework) to prevent or detect customer impacting issues. Collaborate with relevant teams for improvements.
- Implement strategies to improve metrics, fostering stronger customer relationships and brand advocacy.
- Champion a user-centric design approach, ensuring that user needs, preferences, and behaviors drive the design process. Conduct user research, gather insights, and translate them into effective user experiences.
- Act as the 'voice of the customer,' identifying impediments to the customer experience across various touchpoints and journey maps.
- Spearhead high proficiency in deriving critical insights through advanced analytical thinking (integrating data from internal and external sources, using primary and secondary research to understand factors influencing consumer behavior).
- Stay updated on the latest trends, best practices, and emerging technologies in the field. Bring innovative ideas and approaches to the table, pushing the boundaries of user experience.
- Present findings and recommendations to leadership and relevant teams for informed decision-making.
- Oversee and manage customer experience programs to enhance satisfaction and loyalty.
- Develop and execute initiatives to improve the overall customer journey, covering platform, delivery, support, and retention strategies.
- Understand inbound and escalation channels to develop and implement customer service policies for consistent and exceptional service delivery.
- Graduate or Postgraduate from a Tier 1 College
- Minimum of 3-5 years in a customer experience role
- Start-up experience required.
- Preference for e-commerce experience (not mandatory).
- Strong understanding of customer experience principles, strategies, and best practices.
- Proficient in analytical and problem-solving skills, capable of identifying root causes and developing tactical and strategic solutions.
- Demonstrated ability to drive satisfaction and loyalty in previous roles.
- Understanding of business strategy and consumer behavior
- Proficiency in MS Word, Excel, and PowerPoint
- Effective communication & Organizational skills
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Customer Experience Graduate
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
1 week ago
Talent Pal Dubai, United Arab EmiratesMake a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...
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Customer Experience Manager
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WEETAZ Dubai, United Arab Emirates**_Job Description:_** · - _Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention._ · - _Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and ...
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Customer Experience Manager
1 week ago
Sanofi US Dubai, United Arab Emirates**Job title**: Customer Experience Manager · - Location: Dubai · - Job type: Permanent, Full time · **Our Team**: · We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes. · As the Key Accoun ...
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Customer Experience Team Member
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Serco Plc Dubai, United Arab EmiratesMake a difference every day · Job Opportunity · The purpose of the role is to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards in all aspects of the passenger journey. · ...
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Spa Receptionist Customer Experience Officer
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SensAsia Urban Spa Dubai, United Arab Emirates**SCOPE** · Our Spa Receptionists / Customer Experience Officers are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Com ...
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Emirates NBD Dubai, United Arab Emirates**Assistant Manager, Customer Experience Design | M**: · **Organisation Unit Purpose*** · - This function represents a critical and strategic role within the organization and is responsible to enhance customer experience through various touch-points across the organization. This ...
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French Speaker Customer Service/experience
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ORO24 DEVELOPMENTS LLC Dubai, United Arab EmiratesAs a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we're looking for someone who can perform the follow ...
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MEDICAL CENTER DUBAI Dubai, United Arab EmiratesWe are looking for a passionate and dynamic customer service agent with knowledge of aesthetics and beauty to join our well-reputed clinic · **Job Types**: Full-time, Contract · **Salary**: AED3, AED4,000.00 per month · **Experience**: · - aesthetic clinic: 2 years (required) ...
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DLMC CONSULTS LLC Dubai, United Arab EmiratesWe are looking for Customer services with experience in UAE. · Must have experience in freight forwarding. · Immediate joiner only. · **Salary**: AED5, AED5,500.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (r ...
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Aramex Dubai, United Arab Emirates**Position Overview**: · The Customer Experience Continuous Improvement Manager plays a critical role in enhancing customer satisfaction and loyalty by leading and implementing various initiatives aimed at improving the overall customer experience. This position involves analyzin ...
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Account Lead, Cloud Customer Experience,
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Google Dubai, United Arab Emirates**Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience in leading delivery teams, migration, implementation, or managed service operation of technology service engagements for organizations. · - Experience in consulting or IT services ...
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Customer Experience cx Channel Account
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Zoom Dubai, United Arab EmiratesWe are seeking a talented CX/ UCaaS Account Manager with deep experience in onboarding and leading partners specialised in Phone & Contact Center sales. You will have an in-depth knowledge and understanding of the industry and CX market. This role is an individual contributor pos ...
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1004 Gourmet Dubai, United Arab EmiratesAMAZON experience or related field is a must. · - Ability to use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. · - Listening to customers' concerns and handling complaints and returns · - Giving detailed explanations o ...
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Customer Experience Manager- Esm Camps
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ESM Dubai, United Arab EmiratesSeeking a **Customer Experience Manager · Job Purpose: · Responsible for smooth operations of the holiday camps department and ensure consistent service is delivered at each camp. Communicate with contractors and suppliers for materials and camp activations. Coordinate new camp v ...
Customer Experience - Dubai, United Arab Emirates - Noon Dubai
Description
What will the role look like?
You will:
CSAT and NPS
UI Experience
Customer Journey mapping
Insights
Program Management
Customer Support
Attributes to succeed in the role
Qualifications
Skills experiences and behaviors
Customer Experience professionals in Dubai
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abdelnor babbih
sales
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Sunil Pandarathil
A capable, results orientated manager with 16 years of experience of leading high performance teams ...
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Manoj Kumar Aryal
Professional and hard work working person.
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Shamsheer Ibrayan
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judy ann montalban
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Joel Calonge
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