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    Associate Marketing Solutions - Dubai, United Arab Emirates - Concentrix Catalyst

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    Job Description

    Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

    The Marketing Consultant is the primary contact with customers within an assigned region/zone. Perform sales, marketing and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals.

    • Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
    • Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.
    • Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers.
    • Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
    • Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
    • Edit and proof dealer communications.
    • Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.
    • Maintain calendars and timelines for assigned marketing initiatives.
    • Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
    • Assist in the creation and development of processes and procedures.
    • Produce periodic reports and recommendations regarding performance status of dealer base.
    • Implement quality control process for marketing materials, dealer selections and dealer originated copy.
    • Assist in the resolution of data issues.


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