Telecommunication Agent - Dubai, United Arab Emirates - AccorHotel

Description

Phone Operations:

1. • Manage and operate the hotel's telephone switchboard efficiently.
   • Answer all incoming calls promptly and professionally, following established protocols and standards.
   • Direct calls to the appropriate department or individual.
2. Guest Services:
   • Provide a warm and welcoming experience to guests during phone interactions.
   • Assist guests with inquiries, requests, and information related to the hotel's facilities and services.
   • Handle wake-up calls, room service orders, and other guest requests through the phone.
3. Communication Coordination:
   • Coordinate with other hotel departments to ensure effective communication and guest satisfaction.
   • Relay messages accurately and promptly between guests and hotel staff.
4. Technology Management:
   • Operate and maintain telecommunication equipment and systems.
   • Troubleshoot basic technical issues and escalate problems to the Telecommunications Manager when necessary.
5. Emergency Response:
   • Act as a communication hub during emergencies, ensuring effective and timely dissemination of information.
   • Follow established emergency procedures and assist in coordinating response efforts.
6. Quality Assurance:
   • Uphold high standards of professionalism, courtesy, and efficiency in all communications.
   • Monitor and maintain the quality of phone services to meet or exceed guest expectations.
7. Record Keeping:
   • Keep detailed and accurate records of guest interactions and requests.
   • Generate reports as required by the Telecommunications Manager or other hotel management.

High school diploma or equivalent.

• Previous experience in a telecommunications or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using telephone systems and basic computer applications.
• Ability to remain calm and focused during high-pressure situations.
• Strong problem-solving skills and attention to detail.

• Guest related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.