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Dubai

    Customer Care and Marketing Specialist - Dubai, United Arab Emirates - CAREEM

    Careem background
    Description
    • Daily monitoring of customercomplaints both Voice & Non-voice, providing supportwherever needed such as attending escalations directly from thecare team; reporting valuable insights and any vital or criticalinformation or situation to relevant teams..
    • Collaborate with cross functional teams( bikeoperations, product, engineering, marketing etc) to addresscustomer complaints / needs / suggestions on a regular basis inorder to solve for, improve or maintain certain processes towardsachieving the team's goals andobjectives.
    • Regular call listening andreviewing non voice complaints to ensure that the desired customersatisfaction is achieved providing coaching remarks and suggestionsfor improvement.
    • Review, revise, createpolicies and procedures, dispositions, call resolutions andresponse templates whenever applicable.
    • Assistin implementing marketing strategies to promote theservice.
    • Collaborate with the marketing team toorganize and execute promotional events andcampaigns.
    • Support the creation of marketingmaterials, including brochures, presentations and websitecontent.

    What You'llNeed

    • Educated to BS/MS level (orequivalent) in a relevant subject
    • Previousexperience in customer care and marketingpositions
    • Strong interpersonal andcommunications skills
    • Creative thinking andproblem solving skills

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