Customer Service Specialist - Dubai, United Arab Emirates - VFS Global

VFS Global Dubai, United Arab Emirates

4 days ago

Description

The senior QAQC engineer s role is to define, develop, test, and maintain new or old automated test scripts. QA/QC supports application testing of business requirements to guarantee the system quality to prepare for market readiness. This includes the use of automated testing framework and writing custom test scripts for various workflow scenarios. The senior test automation engineer will also research, design, document, and modify script specification throughout the production life cycle.

You will mentor junior test engineers, assist with test execution roadmap planning, and support throughout the entire agile process to deliver quality software. Expect the work environment to be fast paced, rewarding and collaborative. You will enjoy high degrees of freedom and flexibility. Being self-motivated & pro-active are critical for you to succeed in this role.

Responsibilities
A. Technical
Review requirements, specifications, user documentation, and other project documentation to assure product quality and design test cases. This may include both manual and automated testing.
Select and implement test cases on test automation tools, applying latest processes e.g., data-driven testing, katalon studio, selenium.
Use risk-driven techniques to develop, maintain, and execute automated test suites for various enterprise-grade products; i.e., perform automated dynamic testing.
Work with the development team to capture and reuse automated unit test cases, Test stubs and drivers, and other development test objects.
Read technical implementation and evaluate requirements to design automated test scenarios and processes.
Participate in the change control board or project management office to identify the quality implications of known bugs and the impact of proposed changes to product definition on the testing process.
Work with the Release Engineering or DevOps team to create and maintain automated nightly build verification ( smoke ) test.
Ensure proper version control and configuration management of all test objects developed and test environments used.
Provide technical guidance to junior-level test engineers and/or test technicians
Approve system integration and deployments through version control management services

B. Results Tracking and Reporting
Research and document bug reports following established QA/QC processes/frameworks, and escalate issues upon discovery.
Update test execution status following agreed-upon processes as part of regularly-scheduled test status updates.
Trace test cases and results back to specific quality risks.
Assist the Test Manager in the creation of test project status reports and metrics (e.g., Test Dashboard).
Document all processes and tasks on JIRA or other project management tools
Collaborate with QA Analysts and Software Developers to develop solutions.

Requirements

Required Skills:
Self-starter and critical thinker, takes ownership of own projects and makes improvement suggestions for the entire infrastructure;
Minimum 7+ years in software development
Minimum 5+ years in automation testing
Experience in designing Test Automation Framework that is scalable and reliable
have hands-on experience with developing SQL scripts to test databases and data quality testing
Hands on experience using licensed and open-source test automation tools e.g., Katalon Studio, Selenium, and Postman
Coding experience using either Java, C#, or Python
have load/performance testing for API, backend API and UI test automation experience.
Understands agile software development and exhibit strong analytical and problem-solving skills
Experience with working with CI tools (Jenkins/Bamboo) is a plus

You will need to be:
Highly responsible, self-disciplined, self-managed, self-motivated
Proficient problem solving, analytical with passion for accuracy & product quality.
A great eye for design & intuitive understanding of what makes a great user experience
You love to win and are willing to go the extra mile as needed
You look forward to great prospects for professional development and career growth
Bachelor degree in computer science or quantitative discipline.

Benefits

Unlimited annual leave (with planning and prior approval needed)
Flexible working hours with remote working arrangement available, require prior approval from Manager
Medical Insurance
Medical benefits (includes dentistry): Outpatient treatment of up to RM1,000 per year on reimbursement basis
Free daily lunch and snacks
Equity participation
Upskilling opportunities

Services Specialist

1 week ago

NES FIRCROFT Dubai, United Arab Emirates

Ensure production processes runreliably and efficiently. · Planning andorganizing production schedule. · Promote andDrive an EHS & Quality based ServicesCulture · Assessing project and resourcerequirements. · Organizing and plan for repairand routine maintenance for the customere ...
Services Specialist

1 week ago

NES FIRCROFT Dubai, United Arab Emirates

Ensure production processes run reliably and efficiently. · Planning and organizing production schedule. · Promote and Drive an EHS & Quality based Services Culture · Assessing project and resource requirements. · Organizing and plan for repair and routine maintenance for the cus ...
Managed Services Specialist

1 week ago

Dautom Dubai, United Arab Emirates

Role Description · This is a fulltime onsite role for a Managed Services Specialist located in Dubai United Arab Emirates. The Managed Services Specialist will be responsible for providing technical support network security and IT service management to ensure the smooth operation ...
Managed Services Specialist

1 week ago

Dautom Dubai, United Arab Emirates

RoleDescription · This is a fulltimeonsite role for a Managed Services Specialist located in DubaiUnited Arab Emirates. The Managed Services Specialist will beresponsible for providing technical support network security and ITservice management to ensure the smooth operation of c ...
Customer Service Specialist

1 week ago

Concentrix Dubai, United Arab Emirates

About the job · Job Title: · Customer Service Specialist · Job Description · The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service ...
IT Service Delivery Specialist

1 week ago

CHARTERHOUSE MIDDLE EAST Dubai, United Arab Emirates

Open Position: IT Support Specialist (Legal Firm) · A Legal Firm company is currently hiring IT Support Specialist to join them in their Kuala Lumpur · Key responsibilities include: · Holds Bachelor s degree in Information Technology is · Troubleshoots, diagnoses problems, impl ...
Employee Service Specialist

1 week ago

Sunbulah Group Dubai, United Arab Emirates

job description · To process and manage activities related to employee services and benefits in accordance with ADCB policies and procedures and ensure compliance with labor laws and regulations with the aim of providing effective and efficient service to employees of the Bank · ...
Client Service Specialist

2 days ago

ClickJobs Dubai, United Arab Emirates

Additional responsibilities: · Receives and coordinates home care referrals and/or facility staffing requests · Assigns qualified personnel competent to work the case · Ensures orders are timely and filing is current · Supports branch recruitment efforts to include interviewing, ...
Customer Service Specialist

3 days ago

Johnson Controls Dubai, United Arab Emirates

Minimum 2 years of customer support experience or experience as a Client Service Representative · Strong phone contact handling skills and active listening · Familiarity with SAP systems and practices (JED knowledge is a plus) · Customer orientation and ability to adapt/respond t ...
Sales And Service Specialist

4 days ago

PWG Group UAE Dubai, United Arab Emirates

PWG Group · We are visa providing services company over 9 years in the market. Issued 4000 visas to Europe and other countries, with offices in Dubai and Abu Dhabi. · Currently hiring sales agents for our office in Dubai. · Our existing agents making from 3K to 20k per month. · J ...
Service Desk Specialist

2 weeks ago

Insight Global Dubai, United Arab Emirates

Must Haves: · 4 + years of experience, manager isnt looking for someone Junior · Experience troubleshooting Microsoft office suite · Outlook, Windows 7&10, O365 · Experience working in a fast-paced environment, taking tickets from organizations of 500+ employees · Understanding a ...
Customer Service Specialist

1 week ago

Concentrix Dubai, United Arab Emirates

About the job · JobTitle: · Customer ServiceSpecialist · JobDescription · The Advisor II,Customer Service position interfaces with customers via inboundcalls, outbound calls, or through the Internet depending uponclient requirements. This position provides customer servicesupport ...
Client Service Specialist

1 week ago

ClickJobs Dubai, United Arab Emirates

Additionalresponsibilities: · Receivesand coordinates home care referrals and/or facility staffingrequests · Assigns qualified personnel competentto work the case · Ensures orders are timely andfiling is current · Supports branch recruitmentefforts to include interviewing, hiring ...
Employee Service Specialist

1 week ago

Sunbulah Group Dubai, United Arab Emirates

job description · To process andmanage activities related to employee services and benefits inaccordance with ADCB policies and procedures and ensure compliancewith labor laws and regulations with the aim of providing effectiveand efficient service to employees of the Bank · Requ ...
Customer Service Specialist

1 week ago

VFS Global Dubai, United Arab Emirates

The senior QAQC engineer s roleis to define, develop, test, and maintain new or old automated testscripts. QA/QC supports application testing of businessrequirements to guarantee the system quality to prepare for marketreadiness. This includes the use of automated testing framewo ...
Managed Services Specialist

6 days ago

Dautom Dubai, United Arab Emirates

Role Description · We are seeking a dynamic and results-oriented individual to join our team as a Managed Services Sales and Operations Manager. In this role, you will be responsible for driving sales of our managed services offerings while also managing the operations and delive ...
Customer Service Specialist Analytics

1 week ago

Amazon UAE Dubai, United Arab Emirates

Build and maintain recurring metrics and reports. · Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports. · Deep dive into the customer experience to find cus ...
Technical services and maintenance specialist

2 weeks ago

raqmiyat dubai Dubai, United Arab Emirates

Perform routine inspections and preventive maintenance activities to ensure optimal performance and reliability of AI surveillance technology systems in public areas. · Diagnose and resolve technical problems remotely and on-site and implement solutions in a timely manner to mini ...
Customer Care Representative

2 days ago

ORL GENERAL TRADING Dubai, United Arab Emirates

This is a full-time Customer Service Sales Specialist role. The role is on-site at our Dubai location. The Customer Service Sales Specialist will be responsible for answering customer inquiries, resolving complaints, and providing products and services information. The Customer S ...
Bid Manager

2 days ago

EOS Recruitment Dubai, United Arab Emirates

**The Client**: A local medium sized Architecture, masterplanning and integrated design practices firm, headquartered in Dubai. · **The Role: Bid Manager*** · The Bid Manager's primary role is to assist and support the Bid Director in the tender/ bidding process and in the select ...