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    Retail Manager - Dubai, United Arab Emirates - CHALHOUB Group

    CHALHOUB Group
    CHALHOUB Group Dubai, United Arab Emirates

    1 week ago

    Chalhoub Group background
    Description

    PLEASE APPLY HERE DIRECTLY:

    We reseeking talented folks to join our team and help customers in theUS and Canada succeed and become passionate about our The CustomerSupport Specialist role is ideal for someone with greatcommunication skills, firsthand knowledge of the restaurantindustry, and a solid understanding of complex point-of-saleAdditionally, the ideal candidate is detail-oriented, adaptablyproblem-solves, multi-tasks efficiently enjoys client interaction,and is genuinely eager to We will be expanding into Quebec in late2022 and are looking for someone to work with customers via email,phone, and Zoom in This role will serve customers in the US andCanada, so you will be working in both English and French on adaily

    Location:Montreal, Quebec - This will be acontract position with the opportunity for a full-time;
    Although this is a remotejob, we would like the candidate to live in or near;

    MarginEdge: Aworkplace with ;
    As a team built by former(and current) restaurant operators, our mission is to bringoperators the same energy, attention to detail, and passion thatthey bring to their Our culture is deeply rooted in service,partially because that s where so many of our team come from(including everyone on our Business Development team), but alsobecause we believe it is just the right way to run a We design oursoftware with profound empathy for the complexity of running arestaurant, and the goal of making the magic just a little easierfor operators by taking the complex (read: very annoying) backoffice tasks off their plate, while empowering them with real-timeWe are venture-backed, serve more than 3,000 restaurants, and boasta 90 +% client retention rate even after

    How you ll add value toMarginEdge:

    • Provideexcellent phone and email support, including with ourFrench-speaking Canadian clients
    • Troubleshootclient issues and help restaurants solveproblems
    • Customer follow-up with status updatesregarding their questions or requests
    • Develop astrong understanding of our software platform and customertools
    • Effectively communicate and workcollaboratively with other English-speaking teams inside thecompany
    • Localize help materials for ourFrench-speaking Canadian clients

    Training: Training willconsist of remote Zoom/Google Meets on a daily basis for the first60 In the first 60 days, we would require travel to our corporateoffice, outside of Washington, After the first 60 days, possiblequarterly visits to the corporate ;

    To be successful in this role you vegot:

    • Fluent/Bilingual:French (Canadian) and English(This is amust)
    • Experience in thehospitality industry in a Manager, General Manager, orAdmin/Bookkeeper role
    • Passionate about customerservice
    • Excellent computer skills, includingsome familiarity with Excel and Word, proficient typingskills
    • Strong attention to detail, veryorganized
    • Explores new products andtechnologies
    • Professional verbal and writtencommunication skills
    • Enjoys problem-solving andfinding innovative and creative solutions to
    • Able to juggle multiple tasks at
    • Comfortable in a fast-moving environment,where change is the norm, potentially including your role changingand growing as the company does

    What s it like to work for MarginEdge?

    Imagine the fun of a greatrestaurant - surrounded by a team of people (including some thatyou help to manage) who care about hospitality, care aboutquality, and care about each other - then subtract the long nights,weekends, drunk customers at the voila, MarginEdge

    We work hard, we work fast and wefuel our work with a commitment of transparency from leadership,straight talk and trust between We believe that the best people dotheir best work when they feel empowered - so whether you areremote or in our office (likely eating a catered lunch from ourclients) you get to work with your manager to call your shot onwhat works best for

    Andsurprisingly exactly no one, we are obsessedwith restaurants so most water cooler talk (virtual orIRL) will probably be about the pasta at our new client s spot inthe city or the burger we just can t get off our minds from lunchlast In addition to being so dynamic, we stay grounded in embracinga flat organization with robust opportunities to engage withC-Suite members about any topic you have in

    Our Fine Print is Bold: We are anequal opportunity employer and value diversity at our We do notdiscriminate on the basis of race, religion, color, nationalorigin, gender, sexual orientation, age, marital status, veteran,marital, disability status or any other characteristic protected by;You be While we are proudest ofour commitment to exceptional culture and creating a trulyexcellent work environment, we see our benefits as an extension ofthat Our benefits package is designed to be exceptionallycompetitive and a reflection of our commitment to a best-in-classworkplace for

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