Electrical Engineer - Abu Dhabi, United Arab Emirates - Ecec

Description

ABOUT ACDI:

ACDI is an industry leading Professional Services Company that sells and supports dynamic hardware and software solutions in a distributor-reseller environment. We have channel distribution and development partnerships with the worlds largest copier and printer manufacturers, including cutting-edge complimentary and ancillary software solutions in this and other industries. Our focus on technology that promotes sustainability, affords us the ability to champion new and innovative trends such as EV Charging with our resellers. Most recently, partnering with some of the industrys top manufacturers and launching Terra Energy Services (TES).

As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and solid relationships have propelled ACDI to the status as the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you

TERRA ENERGY SERVICES:

TES is a new division of ACDI that solely focuses on power through clean energy. We believe Electric Vehicle Charging Stations are a way for our partners to promote and capitalize on the rapid push for electric vehicles and an overall, a more sustainable planet. This division will bring EV Chargers to market through ACDI s existing dealer network as well as looking for new opportunities for our current network to expand.

TECHNICAL PRODUCT AND SERVICES MANAGER @ ACDI:

The Technical Product and Services Manager will help drive product development growth as well as service opportunities around EV Chargers in the channel for the Terra division, largely contributing to the overall success of the company.

This dynamic team member will be the main technical liaison for our channel, building confidence in our products, hosting educational classes and webinars, serving as the point person on technical support, as well as advising on site planning for end customer implementations. This will require working well with all levels of internal management and staff, vendors, channel partners and customers alike. It will be of the utmost importance that team members support ACDI s mission, vision, and core values. Ensure discretion with confidential information, practice individual time management and encourage team members to implement healthy time management behaviors as well. Support a collaborative work environment including courteous, helpful, and professional behavior.

PRODUCT AND SERVICES MANAGER RESPONSIBILITIES:

• Champion Technical Product Management duties at TES, including working closely with OEM Partners to initiate, cultivate and grow business relationships
  
• Drive Field Services initiatives with Terra Channel Partners, including providing support to electricians and partners during installation and on-going maintenance
  
• Continue to learn and be the knowledge leader for all things EV Chargers
  
• Help identify, recommend and participate in relevant conferences, business & technical seminars, trade shows, etc.
  
• Manage all technical pre and post sales activities for Terra s EVantage Programs; including but not limited to product education/training and ongoing technical support
  
• Stay current with competitive landscapes, including EV Charging Manufacturers and EV Charging Networks
  
• Cultivate manufacturer/partner relationships to gain product knowledge of Terra EV Chargers, providing insight and information internally and with dealers and customers alike
  
• Present information (Demo s, webinars, written proposals) to representatives of dealer channel
  
• Develop and maintain TES Technical Training courses
  
• Support ACDI shipping/handling department with product transition
  
• Seek opportunities to obtain user case studies and testimonials from top dealers
  
• Strong knowledge of ACDI s CRM product, ZoHo, to effectively manage quotes, orders, inventory and sales pipeline
  
• Ability to manage time effectively between calls, meetings, and technical trainings
  
• Responsible for regularly presenting your performance metrics and goals to management
  
• Contributes to team effort by collaborating internally with other teams such as marketing, accounting and PSD groups
  
• Maintains a complete understanding of and adhere to all ACDI policies, procedures, and processes
  
• Contributes to a positive organizational culture while upholding ACDI s mission, vision, and core values
  

SKILLS/EXPERIENCE/EDUCATION:

• Bachelor s degree in Electrical Engineering; Apprentice Electrician; Journeyman Electrician; Master Electrician; Military Electrician Training
  
• Industry experience and/or subject matter expert preferred with; Electric Vehicles; Electric Vehicle Charging; Solar / Green Energy
  
• Familiarity with Microsoft Suite (Excel, PowerPoint, Word, etc.) required
  
• Experience presenting to executive level management preferred
  
• Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration
  
• Experience exercising discretion and confidentiality with sensitive company or team information
  
• Excellent organizational skills with and ability to think proactively, be adaptable to change, anticipate upcoming needs, and prioritize work
  
• Ability to lead, facilitate, motivate and organize
  
• Strives for excellence by setting priorities and following through
  

WHAT SETS YOU APART:

• Experience in the Electric Vehicle space and/or software-as-a-service
  
• Familiarity with EV Charging, including both hardware and software knowledge
  
• Strong background and/or experience in electrical work
  
• Proficiency in Google Suite and CRM Applications
  

PHYSICAL REQUIREMENTS:

• Must be able to stand or sit for prolonged periods of time
  
• Must be able to lift 25 pounds
  
• Ability to travel up to 25% annually or as needed and fly on a commercial airliner if needed
  
• May be required to furnish a passport or other identity documents for international travel
  

SUPERVISORY RESPONSIBILITY:

• This position has no supervisory responsibilities
  

WORK ENVIRONMENT:

• Moderate noise level, bullpen environment located at ACDI headquarters - Remote position may be considered
  
• Fast-paced, encouraging and positive
  
• Employee may be required to furnish adequate internet services, mobile services, and other devices necessary to receive business communications on a continual basis
  

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.