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    Customer Service Officer - Dubai, United Arab Emirates - Duserve

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    Description


    Ensure chain of operations in the call centerthat works to understand customer problems and convey them/transferthem to the relevant work team or department.

    The Customer ServiceExecutive will act as an intermediary, provide information onproducts/services, and resolve any issues that arise for ourcustomers accurately and efficiently.

    They must be patient,empathetic, problem-solving, and communicative, ensuring excellentservice standards, responding efficiently to customer inquiries,and maintaining high customer satisfaction.

    theresponsibility:
    Always adhere to call center proceduresand policies for all toll-free lines - inbound and outbound (South,DSA, Origins and DuserveFM).
    To professionally handlecustomer calls according to company standards.
    Totransfer calls to specified departments depending onclient/customer requirements.
    For appropriate use of CAFMsystems.
    Providing personal customer service at thehighest level.
    Preparing and distributing monthly anddaily reports and work reports to the implementationteam.
    Prepare various reports on service requests,incidents and work orders for the implementationteam.
    Building customer interest in the services andproducts provided by the company.

    Qualifications:
    Highersecondary school or graduate

    Knowledge, Skill andAbility:
    Intermediate knowledge of MS Office, email communicationand CAFM systems.


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