Jobs
>
Dubai

    Customer Happiness Officer - Dubai, United Arab Emirates - Dubai Careers - A Smart Dubai Initiative

    Default job background
    Full time
    Description
    Job Description

    • تنفيذ كافة العمليات الخاصة بتقديم الخدمة للمتعاملين من المشتركين وأصحاب المعاشات والمستفيدين حسب متطلبات ومعايير الجودة، واستكمال الوثائق المطلوبة لخدمات الصندوق حسب نوعها والرد على استفساراتهم وتحديد أولوياتهم بالتنسيق مع الوحدات التنظيمية المعنية ووفقا لتوجهات المعتمدة
    • إعداد التقارير الخاصة بحصر وتصنيف فئات المتعاملين ومتابعة تنفيذ الإجراءات المرتبطة بتحديث بياناتهم على الأنظمة بصورة دورية
    • تسجيل المتعاملين على بوابة مستخدمي الصندوق للاستفادة من الخدمات المقدمة وتقديم الدعم الفني اللازم لهم
    • تلقي اقتراحات المتعاملين ورفعها للمسؤول المباشر لدراسة مدي تطبيقها لأغراض التحسين بصورة تواكب تطلعات المتعامل
    • رصد ومتابعة شكاوى وملاحظات المتعاملين الواردة على مختلف وسائل التواصل المعتمدة والعمل على حلها بالتنسيق مع المسؤول المباشر والمختصين في الصندوق والجهات المعنية
    • التواصل المستمر مع كافة المتعاملين باستخدام مختلف وسائل التواصل وإشعارهم بأي تغييرات تحصل على الخدمات أو على قنوات واماكن تقديمها
    • إدارة مكالمات واستفسارات المتعاملين وتعزيز العلاقات مع العملاء والتفاعل مع احتياجاتهم ومتطلباتهم
    • تنفيذ السناريوهات البديلة والمعتمدة لضمان استمرارية تقديم الخدمات في حالات تعذر تقديمها عبر القنوات المحددة
    • تنفيذ عمليات قياس السعادة الفورية عن الخدمات المقدمة للمتعاملين
    • حصر الحالات المستحقة لأصحاب المعاش والمستفيدين من برامج الإعانات وخدمات الدعم المجتمعية ورفعها للمسؤول المباشر
    • نقل الوعي التأميني للمتعاملين بالخدمات المقدمة وبالحقوق والامتيازات المقررة وفقاً لخطط وبرامج العمل والقوانين والأنظمة المعتمدة في الصندوق
    • المشاركة في توثيق المعرفة لمحتوى مفيد للعملاء (الأسئلة الأكثر شيوعاً – متطلبات عامة) لتعميمها في وسائل النشر المتاحة
    • اقتراح المبادرات الهادفة إلى رفع مستوى سعادة المتعاملين والعمل على تنفيذها بعد اعتمادها حسب نطاق الاختصاص الوظيفي
    • الاطلاع على ما يستجد في مجال العمل التخصصي المرتبط بخدمة العملاء، وتقديم المقترحات والمبادرات الإبداعية وفق أفضل الممارسات بما يضمن توفير تجربة متناسقة تختزل الوقت والجهد
    • رفع التقارير الدورية عن نتائج سير العمل والتحديات التي واجهت عمليات التنفيذ وأساليب معالجتها

    أية مهام أو واجبات أخرى تتعلق بطبيعة العمل حسب التكليف والتوجيه

    Qualifications

    المؤهلات العلمية وسنوات الخ برة:

    العلوم الإدارية /العلاقات العامة/أو أي تخصصات ذات علاقة

    سنوات خبرة للبكالوريوس أو ما يعادله

    Job Category

    Sales and Customer Service

    Advertiser

    Department Of Finance

    Educational-level

    Bachelor

    Required Nationality

    UAE Only

    Monthly Salary

    Unspecified

    Schedule-Time

    Full time

    Job Posting

    14/12/2023

    Unposting Date

    13/01/2024

  • Atlantis Resort

    Executive Assistant to Vice President of Hotel Operations

    Found in: DrJobEN AE A2 - 3 days ago


    Atlantis Resort Dubai, United Arab Emirates

    Administrative Expertise, strong knowledge and use of MS office. 2+ years experience in a similar role as an Executive Assistant. Additional languages are desirable · Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm an ...

  • Atlantis Resort

    Agent Front Office

    Found in: DrJobEN AE A2 - 4 hours ago


    Atlantis Resort Dubai, United Arab Emirates

    If you have a bachelor's degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations sys ...

  • Atlantis Resort

    Assistant Employee Residences

    Found in: DrJobEN AE A2 - 3 days ago


    Atlantis Resort Dubai, United Arab Emirates

    bachelor's degree or higher education in HR or a business administration field, as well as 1-2 years' experience within an administration position, preferably within a 5* hotel, or resort. · In addition to the above, you will have strong organisational skills with the ability to ...

  • Atlantis Resort

    Executive Assistant to Vice President of HotelOperations

    Found in: Talent AE A C2 - 3 days ago


    Atlantis Resort Dubai, United Arab Emirates

    Administrative Expertise, strong knowledgeand use of MS office. 2+ years experience in a similar role as anExecutive Assistant. Additional languages aredesirable · Atlantis Dubai is an iconicentertainment destination comprised of two world-class resorts;Atlantis, The Palm and Atl ...

  • UBS

    Client Service Manager

    Found in: DrJobEN AE A2 - 4 days ago


    UBS Dubai, United Arab Emirates

    Your expertise · Minimum education: A Level English & GSCE 8/A Maths · Experience would be preferred but not essential · Good attention to detail and accuracy of work · Team player. Willing to work for the collective good of the team, even when this might require tasks outside co ...

  • MARRIOTT International

    Attendant

    Found in: DrJobEN AE A2 - 3 days ago


    MARRIOTT International Dubai, United Arab Emirates

    Responsibilities · • Perform the complete set-up for breakfast, afternoon tea, happy hour, and midnight snack in the Executive Lounge. · • Responsible for breaking down buffets in the cold kitchen area, ensuring a smooth transition between service periods. · • Greet guests enteri ...

  • Caliberly

    Personal Assistant To CEO

    Found in: DrJobEN AE A2 - 5 days ago


    Caliberly Dubai, United Arab Emirates

    Responsibilities: · Answering the CEOs emails and phone calls · Scheduling meetings and booking travel arrangements. · Take accurate and comprehensive notes at meetings · Help with daily time management · Run errands as requested · Draft correspondence such as emails contracts an ...

  • Caliberly

    Personal Assistant To CEO

    Found in: Talent AE A C2 - 4 days ago


    Caliberly Dubai, United Arab Emirates

    Responsibilities: · Answeringthe CEOs emails and phone calls · Schedulingmeetings and booking travel arrangements. · Takeaccurate and comprehensive notes atmeetings · Help with daily timemanagement · Run errands asrequested · Draft correspondence such as emailscontracts and lette ...

  • Talent Pal

    Administrative Assistant Culinary

    Found in: DrJobEN AE A2 - 2 days ago


    Talent Pal Dubai, United Arab Emirates

    Administrative Assistant Culinary · At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth. Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life won ...

  • Talent Pal

    Administrative Assistant Culinary

    Found in: Talent AE A C2 - 2 days ago


    Talent Pal Dubai, United Arab Emirates

    AdministrativeAssistant Culinary · At Atlantis we exist to bring theextraordinary to every holiday and experience through connectionempowerment precision care and warmth. Inspired by the majesty andmystery of the ocean Atlantis resorts are unique destinations fullof life wonder a ...

  • Talent Pal

    Agent Wellness Experience

    Found in: DrJobEN AE A2 - 1 day ago


    Talent Pal Dubai, United Arab Emirates

    Agent Wellness Experience · At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth. Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life wonder and ...

  • Qureos Inc

    Medical Tourism Business Development Executive Manager

    Found in: DrJobEN AE A2 - 2 days ago


    Qureos Inc Dubai, United Arab Emirates

    Job Title: Medical Tourism Business Development at Ferns N Petals · Company Overview: · Ferns N Petals is a leading name in the floral and gifting industry with over 25 years of experience in delivering happiness to our customers. We are now expanding our services to include medi ...

  • Talent Pal

    Agent Wellness Experience

    Found in: Talent AE A C2 - 1 day ago


    Talent Pal Dubai, United Arab Emirates

    Agent WellnessExperience · (11627) · At Atlantiswe exist to bring the extraordinary to every holiday and experiencethrough connection empowerment precision care and warmth. Inspiredby the majesty and mystery of the ocean Atlantis resorts are uniquedestinations full of life wonder ...

  • Qureos Inc

    Medical Tourism Business Development Executive Manager

    Found in: Talent AE A C2 - 1 day ago


    Qureos Inc Dubai, United Arab Emirates

    Job Title:Medical Tourism Business Development at Ferns NPetals · CompanyOverview: · Ferns N Petals is aleading name in the floral and gifting industry with over 25 yearsof experience in delivering happiness to our customers. We are nowexpanding our services to include medical to ...

  • Talent Pal

    Graphic Designer

    Found in: Talent AE A C2 - 5 days ago


    Talent Pal Dubai, United Arab Emirates

    GraphicDesigner · At One&Only we exist to create joy for our gueststhrough anticipation creativity precision empathy and warmth. Wetailor every aspect of our guests stay to bring their dreams anddesires to life. With an atmosphere thats chic but wonderfullyunstuffy and a team who ...

  • Talent Pal

    Graphic Designer

    Found in: DrJobEN AE A2 - 5 days ago


    Talent Pal Dubai, United Arab Emirates

    Graphic Designer · At One&Only we exist to create joy for our guests through anticipation creativity precision empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy and a tea ...

  • JobsInLogistics

    Inventory Control Manager

    Found in: DrJobEN AE A2 - 4 hours ago


    JobsInLogistics Dubai, United Arab Emirates

    Job Description · Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and d ...

  • ADS Photography & Videography

    Sales Executive

    Found in: Talent AE C2 - 4 days ago


    ADS Photography & Videography Dubai, United Arab Emirates Full time

    Company Description · ADS Photography & Videography has been providing its customers with happiness and joyful memories for more than 35 years. Our aim is to satisfy our customers' requirements with creativity and innovation. With over 500+ projects across the country, ADS has ev ...

  • Quadcode

    Financial Data Analyst

    Found in: DrJobEN AE A2 - 6 days ago


    Quadcode Dubai, United Arab Emirates

    Senior iOS Developer · London & Brighton | Remote with work from office days · We have partnered with an exciting and fast-growing Fintech company committed to the innovation community. They are paving a new path for the private asset market, where entrepreneurs are supported and ...

  • Radisson Hotel Group

    Bell Attendant

    Found in: Talent AE C2 - 4 days ago


    Radisson Hotel Group Dubai, United Arab Emirates Full time

    Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience · Our first class Guest Relations Team is the heart of the house, pr ...