- تنفيذ كافة العمليات الخاصة بتقديم الخدمة للمتعاملين من المشتركين وأصحاب المعاشات والمستفيدين حسب متطلبات ومعايير الجودة، واستكمال الوثائق المطلوبة لخدمات الصندوق حسب نوعها والرد على استفساراتهم وتحديد أولوياتهم بالتنسيق مع الوحدات التنظيمية المعنية ووفقا لتوجهات المعتمدة
- إعداد التقارير الخاصة بحصر وتصنيف فئات المتعاملين ومتابعة تنفيذ الإجراءات المرتبطة بتحديث بياناتهم على الأنظمة بصورة دورية
- تسجيل المتعاملين على بوابة مستخدمي الصندوق للاستفادة من الخدمات المقدمة وتقديم الدعم الفني اللازم لهم
- تلقي اقتراحات المتعاملين ورفعها للمسؤول المباشر لدراسة مدي تطبيقها لأغراض التحسين بصورة تواكب تطلعات المتعامل
- رصد ومتابعة شكاوى وملاحظات المتعاملين الواردة على مختلف وسائل التواصل المعتمدة والعمل على حلها بالتنسيق مع المسؤول المباشر والمختصين في الصندوق والجهات المعنية
- التواصل المستمر مع كافة المتعاملين باستخدام مختلف وسائل التواصل وإشعارهم بأي تغييرات تحصل على الخدمات أو على قنوات واماكن تقديمها
- إدارة مكالمات واستفسارات المتعاملين وتعزيز العلاقات مع العملاء والتفاعل مع احتياجاتهم ومتطلباتهم
- تنفيذ السناريوهات البديلة والمعتمدة لضمان استمرارية تقديم الخدمات في حالات تعذر تقديمها عبر القنوات المحددة
- تنفيذ عمليات قياس السعادة الفورية عن الخدمات المقدمة للمتعاملين
- حصر الحالات المستحقة لأصحاب المعاش والمستفيدين من برامج الإعانات وخدمات الدعم المجتمعية ورفعها للمسؤول المباشر
- نقل الوعي التأميني للمتعاملين بالخدمات المقدمة وبالحقوق والامتيازات المقررة وفقاً لخطط وبرامج العمل والقوانين والأنظمة المعتمدة في الصندوق
- المشاركة في توثيق المعرفة لمحتوى مفيد للعملاء (الأسئلة الأكثر شيوعاً – متطلبات عامة) لتعميمها في وسائل النشر المتاحة
- اقتراح المبادرات الهادفة إلى رفع مستوى سعادة المتعاملين والعمل على تنفيذها بعد اعتمادها حسب نطاق الاختصاص الوظيفي
- الاطلاع على ما يستجد في مجال العمل التخصصي المرتبط بخدمة العملاء، وتقديم المقترحات والمبادرات الإبداعية وفق أفضل الممارسات بما يضمن توفير تجربة متناسقة تختزل الوقت والجهد
- رفع التقارير الدورية عن نتائج سير العمل والتحديات التي واجهت عمليات التنفيذ وأساليب معالجتها
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Executive Assistant to Vice President of Hotel Operations
Found in: DrJobEN AE A2 - 3 days ago
Atlantis Resort Dubai, United Arab EmiratesAdministrative Expertise, strong knowledge and use of MS office. 2+ years experience in a similar role as an Executive Assistant. Additional languages are desirable · Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm an ...
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Agent Front Office
Found in: DrJobEN AE A2 - 4 hours ago
Atlantis Resort Dubai, United Arab EmiratesIf you have a bachelor's degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations sys ...
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Assistant Employee Residences
Found in: DrJobEN AE A2 - 3 days ago
Atlantis Resort Dubai, United Arab Emiratesbachelor's degree or higher education in HR or a business administration field, as well as 1-2 years' experience within an administration position, preferably within a 5* hotel, or resort. · In addition to the above, you will have strong organisational skills with the ability to ...
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Executive Assistant to Vice President of HotelOperations
Found in: Talent AE A C2 - 3 days ago
Atlantis Resort Dubai, United Arab EmiratesAdministrative Expertise, strong knowledgeand use of MS office. 2+ years experience in a similar role as anExecutive Assistant. Additional languages aredesirable · Atlantis Dubai is an iconicentertainment destination comprised of two world-class resorts;Atlantis, The Palm and Atl ...
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Client Service Manager
Found in: DrJobEN AE A2 - 4 days ago
UBS Dubai, United Arab EmiratesYour expertise · Minimum education: A Level English & GSCE 8/A Maths · Experience would be preferred but not essential · Good attention to detail and accuracy of work · Team player. Willing to work for the collective good of the team, even when this might require tasks outside co ...
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Attendant
Found in: DrJobEN AE A2 - 3 days ago
MARRIOTT International Dubai, United Arab EmiratesResponsibilities · • Perform the complete set-up for breakfast, afternoon tea, happy hour, and midnight snack in the Executive Lounge. · • Responsible for breaking down buffets in the cold kitchen area, ensuring a smooth transition between service periods. · • Greet guests enteri ...
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Personal Assistant To CEO
Found in: DrJobEN AE A2 - 5 days ago
Caliberly Dubai, United Arab EmiratesResponsibilities: · Answering the CEOs emails and phone calls · Scheduling meetings and booking travel arrangements. · Take accurate and comprehensive notes at meetings · Help with daily time management · Run errands as requested · Draft correspondence such as emails contracts an ...
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Personal Assistant To CEO
Found in: Talent AE A C2 - 4 days ago
Caliberly Dubai, United Arab EmiratesResponsibilities: · Answeringthe CEOs emails and phone calls · Schedulingmeetings and booking travel arrangements. · Takeaccurate and comprehensive notes atmeetings · Help with daily timemanagement · Run errands asrequested · Draft correspondence such as emailscontracts and lette ...
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Administrative Assistant Culinary
Found in: DrJobEN AE A2 - 2 days ago
Talent Pal Dubai, United Arab EmiratesAdministrative Assistant Culinary · At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth. Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life won ...
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Administrative Assistant Culinary
Found in: Talent AE A C2 - 2 days ago
Talent Pal Dubai, United Arab EmiratesAdministrativeAssistant Culinary · At Atlantis we exist to bring theextraordinary to every holiday and experience through connectionempowerment precision care and warmth. Inspired by the majesty andmystery of the ocean Atlantis resorts are unique destinations fullof life wonder a ...
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Agent Wellness Experience
Found in: DrJobEN AE A2 - 1 day ago
Talent Pal Dubai, United Arab EmiratesAgent Wellness Experience · At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth. Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life wonder and ...
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Medical Tourism Business Development Executive Manager
Found in: DrJobEN AE A2 - 2 days ago
Qureos Inc Dubai, United Arab EmiratesJob Title: Medical Tourism Business Development at Ferns N Petals · Company Overview: · Ferns N Petals is a leading name in the floral and gifting industry with over 25 years of experience in delivering happiness to our customers. We are now expanding our services to include medi ...
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Agent Wellness Experience
Found in: Talent AE A C2 - 1 day ago
Talent Pal Dubai, United Arab EmiratesAgent WellnessExperience · (11627) · At Atlantiswe exist to bring the extraordinary to every holiday and experiencethrough connection empowerment precision care and warmth. Inspiredby the majesty and mystery of the ocean Atlantis resorts are uniquedestinations full of life wonder ...
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Medical Tourism Business Development Executive Manager
Found in: Talent AE A C2 - 1 day ago
Qureos Inc Dubai, United Arab EmiratesJob Title:Medical Tourism Business Development at Ferns NPetals · CompanyOverview: · Ferns N Petals is aleading name in the floral and gifting industry with over 25 yearsof experience in delivering happiness to our customers. We are nowexpanding our services to include medical to ...
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Graphic Designer
Found in: Talent AE A C2 - 5 days ago
Talent Pal Dubai, United Arab EmiratesGraphicDesigner · At One&Only we exist to create joy for our gueststhrough anticipation creativity precision empathy and warmth. Wetailor every aspect of our guests stay to bring their dreams anddesires to life. With an atmosphere thats chic but wonderfullyunstuffy and a team who ...
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Graphic Designer
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Dubai, United Arab EmiratesGraphic Designer · At One&Only we exist to create joy for our guests through anticipation creativity precision empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy and a tea ...
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Inventory Control Manager
Found in: DrJobEN AE A2 - 4 hours ago
JobsInLogistics Dubai, United Arab EmiratesJob Description · Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and d ...
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Sales Executive
Found in: Talent AE C2 - 4 days ago
ADS Photography & Videography Dubai, United Arab Emirates Full timeCompany Description · ADS Photography & Videography has been providing its customers with happiness and joyful memories for more than 35 years. Our aim is to satisfy our customers' requirements with creativity and innovation. With over 500+ projects across the country, ADS has ev ...
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Financial Data Analyst
Found in: DrJobEN AE A2 - 6 days ago
Quadcode Dubai, United Arab EmiratesSenior iOS Developer · London & Brighton | Remote with work from office days · We have partnered with an exciting and fast-growing Fintech company committed to the innovation community. They are paving a new path for the private asset market, where entrepreneurs are supported and ...
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Bell Attendant
Found in: Talent AE C2 - 4 days ago
Radisson Hotel Group Dubai, United Arab Emirates Full timeCan you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience · Our first class Guest Relations Team is the heart of the house, pr ...
Customer Happiness Officer - Dubai, United Arab Emirates - Dubai Careers - A Smart Dubai Initiative
Found in: Talent AE C2 - 4 days ago
Description
Job DescriptionQualifications
المؤهلات العلمية وسنوات الخ برة:
العلوم الإدارية /العلاقات العامة/أو أي تخصصات ذات علاقة
سنوات خبرة للبكالوريوس أو ما يعادله
Job Category
Sales and Customer Service
Advertiser
Department Of Finance
Educational-level
Bachelor
Required Nationality
UAE Only
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
14/12/2023
Unposting Date
13/01/2024