- Overseeing and leading the daytoday operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call Centre agents.
- You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development.
- Lead mentor and motivate a call Centre and site support team fostering a positive and productive work environment.
- Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.
- Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.
- Plan and manage staffing levels schedules and workforce allocation to meet service level agreements SLA and operational requirements.
- Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge customer service skills and call handling techniques.
- Use datadriven insights to make informed decisions and implement strategies.
- Stay current with call center technologies and trends to optimize operations
- Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.
- 7 years of experience in Customer Service/Bookings Call Centres
- Fluent English Speaking skills to an excellent standard
- Comprehensive knowledge of various Call Centre Software (IVR Ticketing QA)
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Centre Sales Manager
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ManpowerGroup Talent Solutions Dubai, United Arab Emirates1. You shall be responsible for achievingweekly/monthly admission target of the centre. · 2.You Shall be responsible for delivering impactful salespresentation in nearby areas of · respectivelocation. · 3. You shall make productive housecalls . · 4. You Shall be responsible for a ...
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Graduate Area Manager, Fulfillment centre
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Amazon Dubai, United Arab Emirates· When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes t ...
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Call Centre Manager - Dubai, United Arab Emirates - EmiraTalent
Description
Call Centre Manager
Dubai
We are seeking a Call Centre Manager on behalf of a wellknown Ecommerce business at an exciting time of exponential growth. As a Call Centre Manager you will be responsible for establishing bestpractices in a Call Centre of about 25 agents. We need someone with strong leadership skills and has previous experience building processes from scratch.
Responsibilities:
Requirements
Requirements:
If you are interested in the role mentioned above please contact Tom Fitzpatrick on