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Ras Al Khaimah City

    Operational Leadership Intern - Ras Al-Khaimah, United Arab Emirates - HILTON HOTELS

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    Description

    As a Operational/LeadershipFront Office Intern, you would be responsiblefor:

    • Thisis an amazing opportunity to learn and develop your knowledge andskills within all areas of Front Office including Telephones, FrontDesk, Concierge, Reservations and GuestRelations.
    • Understand and operateHotel ́s Property ManagementSystem
    • Possess a working knowledge ofreservations procedures
    • Know room locations,types of rooms available, and room rates, as well as other servicesof the property
    • Assist in preregistration andblocking of rooms for reservations
    • Registerguests and assigns rooms. Accommodate special requests wheneverpossible
    • Maintain relevant informationavailable to customers and sometimes play the role of touristadvisor on the potential places in the region tovisit.
    • Offer personalized service to each andevery guest
    • Handle guest complaints withinterest, concern and empathy
    • Coordinate roomstatus updates with the Housekeepingdepartment
    • Promote the activities offered bythe hotel to tourists for commercialpurposes.
    • Establish invoices at thecustomer's departure: price of the stay, meals, minibarconsumption, excursions, hotel services ... and managepayments.
    • Know all safety and emergencyprocedures and is aware of accident preventionpolicies


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