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Abu Dhabi

    Lobby Ambassador - Abu Dhabi, United Arab Emirates - Park Hyatt

    Park Hyatt
    Park Hyatt Abu Dhabi, United Arab Emirates

    Found in: DrJobEN AE A2 - 5 days ago

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    Description

    Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures

     Offer rooming to each arrival

     Assist guest in resort activity enquiries/requests

     Ensure that established levels of guest service are maintained at all times within the reception area

     Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction

     Ensures guest errands are executed as directed

     Refresh towels to be handed to all VIP arrivals

     Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers

     Handle difficult situations effectively following resort policies and procedures

     Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies & Procedures to achieve the overall objectives of this position

     Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager

     Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance

     Actively participate in upselling Spa, Food and Beverage outlets and excursions

     Is aware of all house rules and assists in enforcing them on team members

     Always conduct herself in such a manner so as to encourage all fellow team members to do likewise

     Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

     Project at all times, a favorable image of the company, resort and department

    Qualifications

    • 1/2 years Hostess/receptionist - Front Office working experiences
    • Familiar with Opera system
    • At least Diploma graduate
    • Fluent English
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