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Abu Dhabi

    Duty Manager - Abu Dhabi, United Arab Emirates - RIXOS

    RIXOS
    RIXOS Abu Dhabi, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

    Default job background
    Full time
    Description
    Job Description

    MAIN DUTIES AND RESPONSIBILITIES:

    1.1.1 Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
    1.1.2 Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
    1.1.3 Participates in the development, implementation and review of the policies, procedures, practices and standards.
    1.1.4 Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
    1.1.5 Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
    1.1.6 Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .
    1.1.7 Ensures adherence to company and hotel policies by all departmental employees.
    1.1.8 Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
    1.1.9 efficiently followed and monitored so as to ensure maximum comfort levels.
    1.1.10 Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
    1.1.11 Ensures adherence to all statutory requirements by the Front Office.
    1.1.12 Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
    1.1.13 Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
    1.1.14 Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
    1.1.15 Conduct Briefing Sessions regularly.
    1.1.16 Familiarity with all Front Desk and Cashiering functions.
    1.1.17 Responsibility towards guest ledger, long stays guests and pay masters.
    1.1.18 Greet and welcome VIP guests upon their arrival and escort them to their rooms.
    1.1.19 Identifies training needs, plans activities and oversees their implementations for all FO sections.
    1.1.20 Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

    Additional Information

    1. Competitive Salary and Compensation:
      • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
    2. Training and Development Opportunities:
      • Access to training programs and development opportunities to enhance skills and advance within the company.
    3. Career Advancement:
      • Opportunities for career growth and advancement within the Rixos Hotels group.
    4. Health and Wellness Benefits:
      • Comprehensive health insurance coverage.
    5. Employee Recognition Programs:
      • Recognition programs to acknowledge and reward outstanding performance and dedication.
    6. Work-Life Balance:
      • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
    7. Uniforms and Dress Code:
      • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
    8. Social Events and Activities:
      • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
    9. Transportation Services:
      • Transportation services.
    10. Employee Wellness Programs:
      • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
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