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Dubai

    Senior Manager Business Sales - Dubai, United Arab Emirates - Etisalat UAE

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    Description
    • Responsible for SMB segment sales performance in the zone.
    • Oversees managed SMB segment to ensure prompt and reliable service to all customers.
    • Manage day-to-day functioning of the team, provide prompt, courteous and competent service to all managed SMB customers.
    • Review regularly the efficiency and service quality of managed SMB teams by monitoring key performance indicators and follows up as required.
    • Oversees presales activities and ensures that all customers are managed promptly & efficiently.
    • Develop plans to improve future sales performance and to retain and win business; seeks for efficiency improvements for sales processes and ways to improve customer satisfaction.
    • Manage the implementation of the defined policies, procedures and guidelines for managed SMB.
    • Oversees interfaces to respective Marketing and Engineering sections on product development and ensures feedback, analysis and recommendations on customer demand trends, complaints and service quality.
    • Oversees the development of skilled resources that can perform best-in-class sales.
    • Evaluates managed SMB's on-going performance and reports, maintains ongoing dialogue with higher management and ensures operations performance and achievements of key strategic and financial targets are met.

    QUALIFICATIONS & EXPERIENCE

    • Bachelor's degree in Marketing/Business Administration
    • 5-8 years' experience in similar capacity


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