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Abu Dhabi

    Client Service Associate - Abu Dhabi, United Arab Emirates - DP World

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    Description

    Responsibilities:

    • Communicate with clients via phone, email, and other virtual platforms to address their inquiries and concerns
    • Assist with order processing, tracking shipments, and resolving any issues that may arise
    • Maintain accurate records of client interactions and transactions
    • Collaborate with internal teams to ensure seamless communication and service delivery
    • Identify opportunities to upsell or cross-sell products and services to clients
    • Stay up to date on industry trends and DP World's offerings to better assist clients
    • Provide feedback to management on ways to improve the client experience

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