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Sharjah

    Front Office Executive - Sharjah, United Arab Emirates - NMC Healthcare Ltd

    NMC Healthcare Ltd
    NMC Healthcare Ltd Sharjah, United Arab Emirates

    1 day ago

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    Description
    • Whenever a patient or visitor enters the clinic, greet and welcome them.
    • Register patients in accordance with the clinic's rules and procedures.
    • Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
    • Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)
    • To ensure the highest performance from all front office workers, coach, mentor, and train them.
    • Responds to patients' needs and assists them in completing their transactions at the different departments.
    • Listen to compliments and criticisms from patients about the clinic's services and address them.
    • Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
    • Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
    • Conducts patient satisfaction surveys.
    • Monitor patients and visitors and ensure their satisfaction.
    • Assist patients in filling out any required paperwork, including insurance documents.
    • Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
    • Monitor the activities leading up to, during, and following a camp.
    • Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
    • Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
    • Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
    • Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
    • Responsible for translating communication between patients/ visitors and staff for easy comprehension.
    • Read and comprehend Arabic materials, and when necessary, translate.
    • Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
    • Ensure excellent patient care and assistance to satisfy patients.
    • Assure that patient consultation waiting periods are kept to a minimal.
    • Ensure that records and papers are appropriately stored and maintained.
    • Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)
    • Obtain & review patient feedback.
    • Safeguard patient privacy and confidentiality. Professionalism & Teamwork.
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