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Abu Dhabi

    Operations Associate - Abu Dhabi, United Arab Emirates - Miral Experiences

    Miral Experiences
    Miral Experiences Abu Dhabi, United Arab Emirates

    3 days ago

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    Description
    • Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace
    • Engage each guest as a unique individual and listen attentively to their requests and questions
    • Assist and advise guests to make purchases by recommending, describing and demonstrating products.
    • Manage and maintain queue lanes, turn stiles, entrances and exits
    • Sell tickets and retail products via a computerised Point of Sale (POS) system
    • Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
    • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
    • Maintain awareness and adherence to company's cash handling policies
    • Maintain knowledge and awareness of ongoing promotions
    • Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
    • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
    • Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
    • Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
    • Applying product knowledge while handling guests and improve the same on a regular basis.
    • Manage lost and found counter and locker area cording to company's lost and found policy
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