- Provide coaching, mentoring, and feedback to managers to support their professional development and improve performance.
- Foster a culture of continuous learning and excellence within the organization by promoting employee engagement and empowerment.
- Develop and implement strategies to enhance employee engagement within the hotels.
- Collaborate with management to launch DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives.
- Lead performance measurement cycle along with HODs and HR Business Partners to ensure all team players are having regular performance evaluations across the business.
- Implement performance metrics and key performance indicators (KPIs) to measure the effectiveness of training programs and quality assurance initiatives.
- Analyse data and generate reports to track performance trends, identify areas of strength and weakness, and make recommendations for improvement.
- Stay up to date with industry regulations, best practices, and emerging trends related to training and quality management in the hospitality sector.
- Ensure compliance with all relevant health, safety, and sanitation standards, as well as company policies and procedures.
- Bachelor's degree in hospitality management, Business Administration, or a related field.
- Proven experience in training and quality management within the hospitality industry, with at least 2 years in a leadership role.
- Proven expertise in LMS Systems.
- Strong understanding of hospitality operations, service standards, and customer expectations.
- Excellent communication, presentation, and interpersonal skills.
- Ability to develop and deliver engaging training programs that cater to diverse learning styles.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Detail-oriented with a focus on delivering high-quality results.
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Business Development Manager
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Learning Development Manager - Dubai, United Arab Emirates - the first group dubai
Description
Team Development & Engagement
Performance Measurement
Compliance