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    Duty Manager - Dubai, United Arab Emirates - Jumeirah Hotels and Resorts

    Jumeirah Hotels and Resorts
    Jumeirah Hotels and Resorts Dubai, United Arab Emirates

    1 week ago

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    Description
    • To assume responsibility for allactivities in the hotel in the absence of executivemanagement.
    • To be fully aware of all activitywithin the hotel on a day to day basis.
    • Tomonitor the operation of all departments to ensure all operatingstandards are maintained.
    • To ensure that allpublic and back of house areas are maintained to the specifiedlevels of cleanliness, maintenance, and presentation and toinstigate appropriate action if this is notachieved.
    • To assist in maintaining a high levelof security for both guest and hotelproperty.
    • To be fully conversant with allemergency procedures and pertinent locallegislation.
    • To ensure all workstations arestaffed correctly.
    • To meet, greet, escort andbid farewell to all VIP guests and endeavour to meet as many returnguests on arrival and escort them to theirroom.
    • To effectively and efficiently handle andresolve all guests' complaints and problems in all areas ofthe hotel.
    • To pass on the comments, suggestionsand recommendations of guests to department heads and the executivecommittee.
    • To ensure an accurate log is kept ofall incidents of note occurring.
    • To be fullyconversant with the hotel credit policies and to monitor all guestsaccounts in the absence of the creditmanager.
    • To operationally assist alldepartments as may be required.
    • To ensureactive and effective communication between all departments duringthe night and between the night shift staff and the daystaff.
    • To carry out performance appraisals forall night front office staff.
    • To ensure regularinspections of all hotel areas are done at least once everyevening.
    • To be fully trained in assistant dutymanager duties and fully understand the hotel policies andprocedures specially licensing laws.
    • Keep up todate with hotel emergency procedures.
    • Be awareof hotels outside contractors' specifications i.e. pestcontrol, carpet maintenance or windowcleaning.
    • To organise on a quarterly basis the"early bird" meeting for all night staff andexecutive management
    • To ensure that the dailysheet is prepared with all relevant and correct information, readyfor the first morning shift.
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