Jobs
>
Dubai

    IT Technical Support - Dubai, United Arab Emirates - Careers International

    Careers International
    Careers International Dubai, United Arab Emirates

    1 week ago

    Default job background
    Description

    The IT Technical Support role ispivotal in ensuring the smooth operation of the informationtechnology systems within a FastMoving Consumer Goods (FMCG)company. This position involves providing technical assistance andsupport to users troubleshooting hardware and software issues andmaintaining IT infrastructure to maximize productivity and minimizedowntime. The IT Technical Support specialist serves as thefrontline contact for resolving ITrelated problems and enhancingenduser satisfaction.

    KeyResponsibilities:

    1. UserSupport:
      • Provide technicalassistance and support to endusers via phone email chat or inpersonaddressing hardware software and networkrelatedissues.
      • Diagnose and troubleshootproblems reported by users utilizing remote access tools anddiagnostic utilities to identify root causes and implementsolutions.
      • Guide users throughstepbystep solutions document resolutions and follow up to ensureissues are fully resolved and user satisfaction isachieved.
    2. Hardwareand SoftwareMaintenance:
      • Installconfigure and maintain computer hardware peripherals and softwareapplications ensuring compatibility functionality andsecurity.
      • Perform routinemaintenance tasks such as software updates patches and systemupgrades to keep IT infrastructure current andsecure.
      • Coordinate with vendors andservice providers for equipment repairs replacements and warrantysupport asneeded.
    3. Networkand SystemsAdministration:
      • Assist inthe administration and maintenance of network infrastructureincluding routers switches firewalls and wireless accesspoints.
      • Monitor network performancetroubleshoot connectivity issues and implement network securitymeasures to protect against unauthorized access and databreaches.
      • Administer user accountspermissions and access controls ensuring compliance with companypolicies and regulatoryrequirements.
    4. Documentationand KnowledgeManagement:
      • Maintainaccurate records of IT assets configurations and software licensesutilizing asset management and documentationtools.
      • Document technical procedurestroubleshooting steps and best practices to create a knowledge basefor future reference and trainingpurposes.
      • Provide training andguidance to endusers on IT systems applications and securityprotocols to enhance their technical proficiency andawareness.
    5. ITProject Support:
      • Collaboratewith IT team members on projects and initiatives providingtechnical expertise and support for implementation testing anddeployment activities.
      • Participatein the evaluation and selection of IT solutions hardware andsoftware conducting research and testing to assess compatibilityand functionality.
      • Assist in therollout of new systems upgrades or technologies ensuring smoothtransitions and minimal disruption to businessoperations.

    QualificationsandSkills:

    • Bachelorsdegree in information technology computer science or a relatedfield; relevant certifications such as CompTIA A Network orMicrosoft Certified Desktop Support Technician (MCDST) areadvantageous.
    • Proven experience inIT technical support roles preferably in a corporate environment orwithin the FMCG industry.
    • Strongtechnical proficiency in troubleshooting hardware software andnetwork issues across Windows and/or macOSenvironments.
    • Familiarity with ITIL(Information Technology Infrastructure Library) principles and bestpractices for servicemanagement.
    • Excellent communicationand customer service skills with the ability to explain technicalconcepts to nontechnical users and collaborate effectively withcolleagues.


    -Bachelor's degree in information technology, computer science, ora related field; relevant certifications such as CompTIA A+,Network+, or Microsoft Certified Desktop Support Technician (MCDST)are advantageous. -Proven experience in IT technical support roles,preferably in a corporate environment or within the FMCG industry.-Strong technical proficiency in troubleshooting hardware,software, and network issues across Windows and/or macOSenvironments. -Familiarity with ITIL (Information TechnologyInfrastructure Library) principles and best practices for servicemanagement. -Excellent communication and customer service skills,with the ability to explain technical concepts to non-technicalusers and collaborate effectively with colleagues.
  • K Four Technical Services LLC

    IT Technical Support

    2 days ago

    K Four Technical Services LLC Dubai, United Arab Emirates

    **IT Technician Job Description Template** · IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and ...

  • VALTRANS TRANSPORTATION SYSTEMS & SERVICES

    IT Technical Support

    1 week ago

    VALTRANS TRANSPORTATION SYSTEMS & SERVICES Dubai, United Arab Emirates

    Setting up user accounts and profiles for the clients · - Generating reports · - Diagnosing and fixing network problems and hardware or software faults · - Keeping a record of issues and faults along with solutions, for future reference. · **Qualifications**: · - Basic understand ...

  • Franchisor Company Dubai

    Technical Support

    1 week ago

    Franchisor Company Dubai Dubai, United Arab Emirates Part time

    Are you a tech-savvy person with a desire to offer superb technical support? For our team in the United Arab Emirates, we are looking for a skilled and knowledgeable part-time technical support specialist. We're interested in hearing from you if you have experience installing sof ...

  • ITGURUS

    IT Technical Support

    2 days ago

    ITGURUS Dubai, United Arab Emirates

    **Job Summary** · - Based in UAE the IT Tech Support will play a strategic role in providing IT Support to End Customers for ICT Infrastructure Technologies as per the ITGURUS.AE Portfolio of solutions, products, and services. · - Provide technical support to ITGURUS.AE Clients · ...

  • Sevis Facilities Management

    Technical Support

    1 week ago

    Sevis Facilities Management Dubai, United Arab Emirates

    Required - Technical Support - Weighbridge · Location -Dubai · Salary - Upto FAT(Depending on experience) · **Job Types**: Full-time, Permanent · **Salary**: AED1, AED2,000.00 per month ...

  • Warner Bros. Discovery

    Technical Support

    2 days ago

    Warner Bros. Discovery Dubai, United Arab Emirates

    **_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...

  • VALTRANS TRANSPORTATION SYSTEMS & SERVICES

    IT Technical Support

    2 days ago

    VALTRANS TRANSPORTATION SYSTEMS & SERVICES Dubai, United Arab Emirates

    Setting up user accounts and profiles for the clients · - Generating reports · - Diagnosing and fixing network problems and hardware or software faults · - Keeping a record of issues and faults along with solutions, for future reference. · **Qualifications**: · - Basic understand ...

  • VALTRANS TRANSPORTATION SYSTEMS & SERVICES

    IT Technical Support

    2 days ago

    VALTRANS TRANSPORTATION SYSTEMS & SERVICES Dubai, United Arab Emirates

    Setting up user accounts and profiles for the clients · - Generating reports · - Diagnosing and fixing network problems and hardware or software faults · - Keeping a record of issues and faults along with solutions, for future reference. · **Qualifications**: · - Basic understand ...

  • Smart Matrix General Trading L.L.C.

    Technical Support

    4 days ago

    Smart Matrix General Trading L.L.C. Dubai, United Arab Emirates

    We are looking for IT / Technical Support staff for our various Projects all over UAE and GCC. · Job requirement is the installation at Multiple Sites; including: · - Physical Installation of Electronic Equipment (Windows & Android based devices) · - IP Network Setup & Configurat ...

  • Pulses

    Technical Support

    2 days ago

    Pulses Dubai, United Arab Emirates

    **Key Responsibilities**: · **Installation & Maintenance**:Install, configure, and maintain AI cameras and related systems. · Troubleshoot and repair any electrical issues related to camera installations. · Regularly inspect and service installed cameras to ensure optimal perform ...

  • Masdar Elemar International FZE

    Technical Support

    6 days ago

    Masdar Elemar International FZE Dubai, United Arab Emirates

    Devise and use fruitful sourcing strategies · - Discover profitable suppliers and initiate business and organization partnerships · - Negotiate with external vendors to secure advantageous terms · - Approve the ordering of necessary goods and services · - Finalize purchase detail ...

  • Golden Age

    IT Technical Support

    1 week ago

    Golden Age Dubai, United Arab Emirates

    Knowledge of fiber cabling, IP Telephone, Sound system, access control, CCTV, Home Automation and the following: · 1) Networking and networking troubleshooting. · 2) Crimping & Termination · 3) Printers & Networking printers · 4) Installation and troubleshooting windows, OS · 5) ...

  • Dora Infotech

    Technical Support

    4 days ago

    Dora Infotech Dubai, United Arab Emirates

    **Responsibilities** · - Design and install well-functioning computer networks, connections and cabling · - Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network · - Inspect LAN infrastructure and fix minor or major problems ...

  • Masdar Elemar International FZE

    Technical Support

    6 days ago

    Masdar Elemar International FZE Dubai, United Arab Emirates

    Devise and use fruitful sourcing strategies · - Discover profitable suppliers and initiate business and organization partnerships · - Negotiate with external vendors to secure advantageous terms · - Approve the ordering of necessary goods and services · - Finalize purchase detail ...

  • Techsoft & Digital IT Group

    IT Technical Support

    1 week ago

    Techsoft & Digital IT Group Dubai, United Arab Emirates

    **Responsibilities** · - keep computer systems running smoothly and ensure users get the maximum benefit from them · - monitor and maintain computer systems and networks · - talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up s ...

  • Masader

    Customer and Technical Support

    4 days ago

    Masader Dubai, United Arab Emirates

    Duties are technical and involve a high degree of responsibility and judgment. · Essential Duties: · - Provides Tier 1 customer support to users. · - Communicates the status of outstanding support requests and escalates Tier 2requests to the Young Thinkers team for resolution. · ...

  • Splash Software LLC

    Technical Customer Support

    2 days ago

    Splash Software LLC Dubai, United Arab Emirates

    **About the Role**:We are seeking a dedicated Software Technical Support Specialist to join our dynamic team. This role is pivotal in providing exceptional support to our B2B clients, especially during service integrations and for ongoing support needs. · **Key Responsibilities** ...

  • Splash Software LLC

    Technical Customer Support

    1 week ago

    Splash Software LLC Dubai, United Arab Emirates

    **Key Responsibilities**: · - Provide technical support to B2B clients, ensuring high-quality service delivery. · - Accompany clients through the service integration process, offering guidance and assistance. · - Monitor service status post-integration and address any client quer ...

  • Deliverect

    Technical Support Agent

    2 days ago

    Deliverect Dubai, United Arab Emirates

    **Who are we?** · Deliverect is in · _hyper-growth_ As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 245 million orders completed, operating globally. · We simplify online order management to help restaurants, cloud kitchens and food chains ...

  • KTC International LLC

    Technical Support Coordinator

    1 week ago

    KTC International LLC Dubai, United Arab Emirates

    **Job description**: · - Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner · - Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues · - Dev ...