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    Customer Experience Manager - Dubai, United Arab Emirates - Jobot

    Jobot
    Jobot Dubai, United Arab Emirates

    1 week ago

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    Description

    Responsibilities

    • Lead, manage, and inspire a dedicatedcustomer service team to deliver exceptional customer experiencesacross all touchpoints.
    • Develop and implementcustomer service policies and procedures that align with thecompany's strategic goals andobjectives.
    • Utilize Microsoft Dynamics to trackcustomer interactions, analyze data, and generate insightfulreports to improve customer serviceoperations.
    • Collaborate with cross-functionalteams to ensure that customer feedback informs product developmentand marketing strategies.
    • Handle complex andescalated customer service issues.
    • Monitor andanalyze customer service performance metrics and provide regularreports to senior management.
    • Implementeffective loss prevention strategies to minimize financial risk andprotect company assets.
    • Train and mentor teammembers, fostering an environment of continuous learning andimprovement.
    • Stay informed of the latesttechnology trends and customer service best practices to driveinnovation in our customer experience strategy.

    JobDetails

    Qualifications

    • A minimum of 10 years of experiencein a customer service management role, preferably in the technologyor retail industry.
    • Proven experience withMicrosoft Dynamics or similar customer relationship management(CRM) software.
    • Demonstrated knowledge ofeffective loss preventionstrategies.
    • Exceptional leadership skills withthe ability to manage and inspire ateam.
    • Strong analytical skills with the abilityto interpret customer service data andmetrics.
    • Excellent problem-solving skills withthe ability to handle complex customer serviceissues.
    • Strong communication skills, bothwritten and verbal, with the ability to effectively communicatewith customers and all levels of theorganization.
    • A customer-centric mindset with apassion for delivering exceptional customerexperiences.
    • A bachelor's degree inBusiness Administration, Marketing, or a related field ispreferred.
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