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    Technical Support Analyst ATM Switch - Dubai, United Arab Emirates - Sundus

    Sundus
    Sundus Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 5 days ago

    Default job background
    Description

    Experience: 8-10 Years

    • 8 years' experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role

    Language: Arabic, English

    Nationalty: Emirati

    Education: Bachelors Degree

    General Summary

    • Responsible to provide Maintenance and Support Activities for ATM Switch and Self-Service Terminals and related applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
    • Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
    • Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas' related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

    Key Accountabilities Of The Role

    • Application Maintenance & Support
    • Application management
    • Projects, Application Enhancements / BAUs
    • Information Security:
    • Application Vendor Management
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