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    Supply Chain Executive - Dubai, United Arab Emirates - ARAMEX

    ARAMEX
    ARAMEX Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 4 days ago

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    Description
    • Develop logistics business throughnew and existing customers, whilst ensuring proper customerrelationship management.
    • Drive organizationtowards operational excellence by meeting theSLA's/KPI's for all customers andclients.
    • Support the supply chain team withdeveloping new, customized solutions forcustomers.
    • Respond to RFQs/RFPs/tenders andprepare customer costing and rates, through effectivemodelling/analysis/simulationtechniques.
    • Conduct utilization and financialperformance reports to project the logistics performance andmonitor progress of projects.
    • Improveoperational SLAs through regular customer feedback and stakeholderengagement.
    • Coordinate with the commercial,operations, legal, PMO, and solutions team to build thelogistics' operational capacities, in line with thecustomer & legal requirements.
    • Conductregular "workload distribution review" forefficiency increase.
    • Control direct andindirect costs (like overtime, consumables and outsourcing) incoordination with the finance and operationsteam.
    • Lead monthly, quarterly and yearlybusiness reviews with strategiccustomers.
    • Ensure customers SLAs/KPIs are metwhilst reducing service failures in order to mitigate creditnotes.
    • Ensure awareness of warehouse staff oncustomized logistics procedure and requirements for newcustomers.
    • Ensures end of month billing is runmonthly correctly and on time.
    • Adherence tocompany HSSE, compliance and sustainably corporate policies andstandards
    • Resolve disputes reported bycustomers on any specific logisticsfailures.
    • Take all necessary measures to reducecost without compromising quality andstandards.

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