- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve all Guest complaints promptly and effectively
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current and up to date with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.
- Luxury hospitality experience as a Duty Manager or similar role
- Good knowledge of Health & Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
- Luxury hospitality experience in a similar role
- Arabic language speaker
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector
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Duty Manager
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Anantara Hotels, Resorts and Spas Dubai, United Arab EmiratesSomos uma empresa 100% portuguesa, l der na presta o de cuidados de sa de de excel ncia em Portugal, que conta com mais de 75 anos de experi ncia e uma rede de 23 Hospitais e Cl nicas CUF distribu das pelo pa s. Baseamo-nos em valores como: o Respeito, a Dignidade, o Bem-Estar da ...
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Hilton Dubai, United Arab EmiratesDuty Manager · A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. · **What will I be doing?** · As a Duty Manager, you will work closely with Guests to greet, con ...
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LEVA HOTEL, MAZAYA CENTRE Dubai, United Arab EmiratesWe are hiring · - Duty Manager · - Arabic speaker · - Immeidate join · - Minimum 1 year hospitlaity experience · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (required) ...
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Electra HR consultancy Dubai, United Arab EmiratesDuty Engineer / Team Leader · Bachelor's degree · Technical certification or vocational training in a relevant field, such as electrical, mechanical or HVAC system · Strong technical knowledge · Strong problem-solving skills to quickly identify and resolve technical issues · Prof ...
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Pullman Dubai Creek City Centre Dubai, United Arab EmiratesCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...
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PALAZZO VERSACE HOTEL L.L.C Dubai, United Arab EmiratesJOB SUMMARY · Main Duties/Responsibilities: · - Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets · - Handle guest complaints effectively · - Manage the CID team, ensuring that the CID Report is completed correctly on a daily bas ...
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1 week ago
flora inn hotel Dubai, United Arab EmiratesJob Title: Duty Manager (Arabic speaking) - 4 Star Hotel in Dubai · Job Purpose: The Duty Manager is responsible for managing the day-to-day operations of a 4-star hotel in Dubai, ensuring that all guest experiences are memorable and meet the high standards of the hotel. The Duty ...
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Duty Manager
2 days ago
Landmark Hotels and Suites Dubai, United Arab Emirates1. Assists & supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to "speak to the manager" or makes a complaint. · 2. Coordinates the emergency evacuation of guests in the event of fire and other emergency situation ...
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2 hours ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Le Méridien Mina Seyahi Beach Resort & Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N ...
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4 days ago
Fairmont Dubai Dubai, United Arab EmiratesCompany Description · A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. · **Job Description**: · What you wi ...
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Havana Holiday Homes Dubai, United Arab EmiratesWe are seeking a proactive and highly organized Duty Manager to join our team. You will be responsible for overseeing the day-to-day operations and ensuring exceptional customer service. · **Responsibilities**: · - Oversee daily operations and ensure efficient workflow · - Manage ...
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CITY PREMIERE MARINA HOTEL APARTMENTS Dubai, United Arab Emirates**Qualifications**: · - Excellent communication and interpersonal skills · - Strong leadership and problem-solving abilities · - Ability to handle stressful situations with calmness and professionalism · - Work Experience as a Duty Manager or similar management role · - Knowledge ...
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Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...
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Duty Manager
4 days ago
SLS Dubai, United Arab Emirates**Company Description** · SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. · Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread ...
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Duty Manager
23 hours ago
The Meydan Hotel Dubai, United Arab EmiratesManages, supervises, corrects and demonstrates all duties and tasks to the standards set. · - Assists the Front Office Manager / Assistant Front Office Manager in efficiently managing the day to day operations according to the established concept statement providing a courteous, ...
Duty Manager - Dubai, United Arab Emirates - Hilton
Description
A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.
What will I be doing?
As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Duty Managers serving Waldorf Astoria Hotels & Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for