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    Guest Relation Agent - Dubai, United Arab Emirates - fairmont hotel dubai

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    Description
    • Greet every Guest that walks in and out of the Hotel through the main entrance revolving doors
    • Make our Guests and Visitors feel warm and welcome
    • Assist Guests with luggage
    • Assist Guests with directions to the Front Desk, or any other area of the Hotel
    • Welcome Guests using authentically local greetings
    • Engage in conversation with first time visitors, show them the lobby and the surroundings
    • Assist the Doorman as necessary
    • Recognize FPC Guests, welcome them back, and escort them to the FPC Desk for check-in
    • Offer to enroll Guests who are not currently FPC members
    • Additional duties, as assigned by the FPC Manager or the Front Office Manager

    Qualifications

    • Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
    • Impeccable grooming
    • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
    • Must be flexible in terms of working hours
    • Previous experience in customer service is an asset


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