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    Reservation/Sales Manager - Dubai, United Arab Emirates - Deluxe Holiday Homes

    Deluxe Holiday Homes
    Deluxe Holiday Homes Dubai, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

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    Full time
    Description

    Deluxe Holiday Homes is seeking a highly motivated and experienced Reservation/Sales Manager to join our Revenue department. As a Reservation/ Sales Manager, you will play a crucial role in ensuring the smooth operation of our reservation process and maximizing revenue for our holiday homes.

    Responsibilities:

    Data-Driven Decision-Making:

    • Utilize data analytics and reporting tools to make informed decisions regarding pricing, occupancy rates, and inventory management.
    • Continuously monitor reservation trends and market dynamics to identify opportunities for revenue optimization.
    • Demand and analyze data to support strategic judgments and decision-making.

    Sales Expansion:

    • Develop and execute strategies to drive non-ordinary sales channels, such as partnerships with travel agents, online travel agencies (OTAs), and other sales partners.
    • Collaborate with the Sales Director to explore new sales opportunities and innovative approaches to expand the customer base.
    • Work closely with the marketing team to align reservation strategies with promotional campaigns.

    CRM Management:

    • Oversee and manage the utilization of the Sales CRM system (e.g HubSpot) to streamline reservations processes.
    • Ensure accurate and up-to-date customer records, interactions, and communications in the CRM.
    • Train reservations team members on effective CRM usage and best practices.

    Reservations Team Leadership:

    • Lead, motivate, and manage the reservations team, setting clear performance targets and conducting regular evaluations.
    • Foster a culture of excellence, data-driven decision-making, and customer-centricity within the team.
    • Provide guidance and support to team members in handling complex reservations and customer inquiries.

    Reporting and Communication:

    • Prepare and present regular reports on reservation performance, revenue, and sales strategies to senior management.
    • Collaborate with cross-functional teams to ensure alignment between reservations and other departments.

    Benefits

    • Competitive Salary Package.
    • Employment visa & Medical Insurance Plan.
    • Air Ticket Allowance.
    • Paid leave.
    • A great working environment.
    • Comprehensive training and support.
    • Opportunity to work with multi-cultural environment.


    Requirements:

    • Proven experience in reservation management or a similar role within the hospitality, Travel & Tourism industry.
    • Strong knowledge of reservation management systems with a strong background in data analysis.
    • Proficiency in using Sales CRM software (e.g., SalesForce, HubSpot) for reservations management.
    • Excellent communication, interpersonal skills, and multitasking abilities.
    • Strong analytical and problem-solving skills.

    If you are a results-oriented individual with a passion for the hospitality industry, we would love to hear from you. Join our team at Deluxe Holiday Homes and contribute to our success in providing exceptional guest experiences.

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