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    Reservation Manager - Dubai, United Arab Emirates - Bin Ham Group

    Bin Ham Group
    Bin Ham Group Dubai, United Arab Emirates

    3 days ago

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    Description
    Manage and monitor the reservations department, ensuring smooth operations and high levels of customer satisfaction.
    Develop and implement strategies to maximize revenue through inventory management and effective room pricing strategies.
    Train and supervise reservation agents, ensuring they have the necessary skills and knowledge to provide excellent customer service.
    Monitor reservation systems and processes to identify and resolve any problems or bottlenecks.
    Collaborate with other departments such as sales and marketing to develop and implement promotional campaigns and special offers.
    Stay abreast of industry trends and competitor strategies to identify opportunities for improvement and growth.
    Handle guest complaints and resolve any issues or issues related to reservations.
    Prepare and analyze booking reports to track performance and identify areas for improvement.
    Develop and maintain relationships with travel agencies, corporate clients and other key partners.
    Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

    Required profile of candidates
    Bachelor's degree in Hospitality Management or related field.
    At least 5 years of experience in reservations management, preferably in the hospitality industry.
    Relevant certifications such as Certified Hotelier (CHA) or Certified Revenue Management Executive (CRME) are highly desirable.
    Strong knowledge of reservation systems and revenue management techniques.
    Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and partners.
    Strong analytical and problem-solving skills, with the ability to identify trends and make data-driven decisions.
    Proven leadership and team management skills, with the ability to motivate and inspire a team.
    Attention to detail and strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
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