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    Network engineer L2 - Sharjah, United Arab Emirates - Sundus Recruitment and Outsourcing Services

    Sundus Recruitment and Outsourcing Services
    Sundus Recruitment and Outsourcing Services Sharjah, United Arab Emirates

    6 days ago

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    Description
    NEYA Porto Hotel procura Guest Relations

    Perfil desejado:
    • Forma o superior na rea de hotelaria;
    • Experi ncia de pelo menos um ano em atendimento ao cliente;
    • Flu ncia em ingl s;
    • Perfil discreto e com aten o ao detalhe;
    • Apresenta o cuidada;
    • Perfil din mico e proativo;
    • Disponibilidade para trabalhar com folgas rotativas

    Descri o do trabalho:
    • Estamos procura de um colaborador, que tenha como objetivo compreender as necessidades dos clientes e fazer os imposs veis para superar as suas expetativas.
    • Dever mostrar um perfil comunicativo, proativo e operacional inato;
      Deve expressar maturidade na compreens o de conceitos criativos;
      Deve ter conhecimento do perfil dos hospedes, dos itiner rios, das necessidades e de como tornar a sua experi ncia mais agrad vel.
    • Trabalhar o no departamento da Front Office e dever o estar envolvidos nas tarefas principais deste departamento;
    • Devem sentir-se capazes de resolver os problemas da forma mais eficiente em ambientes sujeitos a press es de tempo.

    Responsabilidades:
    • Verificar as reservas do dia e dos dias seguintes;
    • Preparar o dia seguinte - reservas em Check-in/check-out, late check-out, prolongamentos de estadia, etc.;
    • Assegurar check-ins e Check-outs ;
    • Verificar disponibilidade, e criar reservas para prolongamento de estadias a pedido dos h spedes;
    • Auxiliar no transporte de malas de h spedes no check-in e check-out, se necess rio;
    • Prestar informa es aos Clientes (lojas, restaurantes, teatros, miradouros, etc.);
    • Receber, solucionar ou encaminhar os pedidos de Clientes;
    • Disponibilizar e organizar o servi o de transfer ou tours :
    • Fazer sugest es de melhoria da opera o chefia
    • Gest o de reclama es;
    • Marca o e registo de reservas do restaurante;
    • Acompanhamento de clientes desde a sua entrada no restaurante / bar
    • Efetuar o sitting nas mesas reservadas ou dispon veis;
    • Interagir com os clientes/h spedes para garantir a experi ncia positiva;
    • Assegurar a limpeza e organiza o do espa o;
    • Minimiza a espera dos clientes no restaurante e bar apresentando os servi os e produtos dispon veis;
    • Organiza o de eventos relacionados com o restaurante.

    O perfil ideal deve ter:
    • Um elevado grau de aten o aos detalhes;
    • Cultura, o esp rito criativo e a vontade de aprender
    • Paix o e conhecimento da cidade do Porto e das regi es circundantes;
    • Apaixonado pelo Turismo e amante da Sustentabilidade
    • Capaz de se adaptar a um hor rio de trabalho flex vel.
    • A flu ncia em ingl s obrigat ria

    Caso re na os requisitos apresentados e demonstre interesse na oferta, envie CV para: indicando no assunto "Guest Relations Porto".

    Um elevado grau de aten o aos detalhes; Cultura, o esp rito criativo e a vontade de aprender Paix o e conhecimento da cidade do Porto e das regi es circundantes; Apaixonado pelo Turismo e amante da Sustentabilidade Capaz de se adaptar a um hor rio de trabalho flex vel. A flu ncia em ingl s obrigat ria
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