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Abu Dhabi

    Front Office Team Leader Residences - Abu Dhabi, United Arab Emirates - HILTON

    Hilton background
    Description
    • Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
    • Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
    • Process and deliver messages for resident Guests
    • Deliver and safely storage resident Guest luggage
    • Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
    • Stay current with all hotel services as well as daily VIP requests and special events
    • Represent the needs of the Team to others in the hotel
    • Ensure orderliness and safety guidelines around the lobby and front door areas
    • Provide support to Management as required, in cases of emergency
    • Project a professional manner with an emphasis on hospitality and Guest service
    • Maintain a clean, healthy, and safety working area
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems


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