Microsoft Support Advisor with Portuguese andEnglish - Dubai, United Arab Emirates - Concentrix

Description

About the job

JobTitle:

Microsoft Support Advisor withPortuguese and English

JobDescription

We'relooking for a Technical SupportAdvisor with passion for technology to join ourMicrosoft Team. Our colleagues work with a series oftouchscreen-based personal computers, tablets, interactivewhiteboards and mixed reality headsets developed by one of the Top3 technology corporations - Microsoft - worldwide known for shapingthe world of technology since the earlyyears.

So, what's therole all about?

• Handling Business Clients Technicalrequests via ticketing system
• Analyzing deviceperformance issues
• Setting case prioritydepending on the clients needs
• Providingrelevant solutions through establishedprocedures
• Focusing on customer expectationsand satisfaction
• Collaborating with other teammembers to provide high-quality support
  

You are the onewe're looking for if you:

• Are fluent in both Portuguese andEnglish
• Follow the IT trends and have basictechnical skills
• Have excellent communicationskills
• Are able to identify and understandclient needs and match their pace
• Have theability to present complex information in a simpleway
• Are up for a fresh new challenge, andpicking up some new skills