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    Cluster Reservations Agent - Dubai, United Arab Emirates - Raymond Limousine LLC

    Raymond Limousine LLC
    Raymond Limousine LLC Dubai, United Arab Emirates

    6 hours ago

    Default job background
    Description

    Responsibilities:

    • Oversee the reservation and booking processes for multiple hotels within a cluster
    • Train and supervise a team of reservation agents to ensure optimal performance and customer service
    • Handle and resolve customer complaints and issues related to reservations and bookings
    • Maintain accurate records of reservations, cancellations, and bookings
    • Develop and implement strategies to increase reservation and booking efficiency and revenue
    • Communicate regularly with hotel management and staff to ensure seamless coordination of services
    • Analyze and report reservation and booking trends to identify areas for improvement
    • Collaborate with other departments to ensure the overall success of the hotel operations

    Desired Skill & Expertise:

    Qualifications and Skills:

    • Bachelor's degree in hospitality management or related field
    • Arabic Speaker is MUST.
    • Previous experience in a supervisory or management role in the hotel industry
    • Strong communication and interpersonal skills
    • Excellent organizational and time management skills
    • Knowledge of hotel reservation systems and software
    • Ability to analyze data and report on trends
    • Customer service-oriented mindset
    • Strong leadership and team management skills
    • Ability to work under pressure and handle multiple tasks simultaneously
    • Attention to detail and accuracy in record-keeping and reporting.
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