- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To do a proper cashier closer and to ensure a complete handover between the shifts.
- To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
- To check the departure lists and to ensure check-out times are respected.
- To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
- To strictly respect the room keys and section keys handover procedures.
- To daily follow the checklists.
- To daily read the F/O logbook, to update it and to sign it.
- To be aware of all hotel facilities operating timing and to promote the internal activities and events.
-
Guest Relation Ambassador
Found in: Talent AE C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel s ...
-
Guest Relation Ambassador
Found in: DrJobEN AE A2 - 4 days ago
ALL - Accor Live Limitless Ras Al Khaimah, United Arab EmiratesTo be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel standards. · To attend all guests approaching the front desk in the proce ...
-
Guest Relation Ambassador
Found in: Talent AE A C2 - 5 days ago
ALL - Accor Live Limitless Ras Al-Khaimah, United Arab EmiratesTo be an ambassador of the FrontOffice and of the hotel, in and outside the workplace. · To always keep the working area cleanand well maintained. · To properly use thetelephone etiquette as per Sofitelstandards. · To attend all guests approaching thefront desk in the procedure o ...
-
Guest Relation Ambassador
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquett ...
-
Guest Relation Ambassador
Found in: Talent AE C2 - 1 day ago
Sofitel Al Hamra Beach Resort (Opening December 2023) Ras Al-Khaimah, United Arab Emirates Full timeJob Description · • To be an ambassador of the Front Office and of the hotel, in and outside the work place. · • To always keep the working area clean and well maintained. · • To properly use the telephone etiquette as per Sofitel standards. · • To attend all guests approaching t ...
-
Guest Relation Ambassador
Found in: Talent AE A C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab EmiratesTo always keep the working areaclean and well maintained. · To properly use thetelephone etiquette as per Sofitelstandards. · To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hote ...
-
Guest Relation Ambassador
Found in: DrJobEN AE A2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel standards. · To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the ...
-
Security Supervisor
Found in: Talent FR C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. · To manage in the absence of the Assistant Security Manager, the departm ...
-
Accounts Receivable Officer
Found in: Talent FR C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · Provide an effective system to track Accounts Receivables for the activities of the Credit Management. · To understand thoroughly Sofitel objectives in managing Account Receivables · Provide a summary of the ...
-
Night Manager
Found in: DrJobEN AE A2 - 6 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo ensure the efficient running of the night operations in the hotel. · To oversee directly the overnight ambassador of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Air ...
-
Duty Manager
Found in: DrJobEN AE A2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo be an ambassador of the Front Office and of the hotel, in and outside the work place. · To ensure the efficient running of the day and evening operations in the hotel. · To oversee directly the ambassador on evening shift of the hotel and the Front Office operations during the ...
-
Rooms Controller
Found in: DrJobEN AE A2 - 2 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Ras Al Khaimah, United Arab EmiratesCompile statistics for front office and provide reports relating to that area · Continually check the accuracy of room count · To have a full working knowledge of the IHG One Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members · Maintai ...
-
Income Controller
Found in: Talent FR C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeJob Description · To understand thoroughly ACCOR objectives in Income Audit. · Provide an effective auditing system for all hotel revenues and receipts · Provide detail analysis for as and when required for various people in the Accounting and Cost Control. · Produce Daily Revenu ...
-
Food Beverage Coordinator
Found in: DrJobEN AE A2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab EmiratesTo type, take minutes and dictation, draft letters, handle telephone calls, file and trace correspondence. · To assist and support the operation of the hotel if and when needed. · To assist the outlet manager in developing documents related to Policies and Procedures for the Food ...
-
Food amp Beverage Coordinator
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To type take minutes and dictation draft letters handle telephone calls file and trace correspondence. · To assist and support the operation of the hotel if and when needed. · To assist the outlet manage ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties: · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor's ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involve ...
-
Front Office Manager
Found in: Talent AE C2 - 1 day ago
SOFITEL SOFITEL AL HAMRA RAS AL KHAIMAH Ras Al-Khaimah, United Arab Emirates Full time· JOB DESCRIPTION · Job Description · Main Duties: · • To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the i ...
-
Housekeeping Manager
Found in: Talent AE C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Main Duties: · To oversee theHousekeeping operations under the guidance of Director of Housekeeping, including the Laundry,ensuring that the hotel standards and procedures are fully known and followed. · To ensure that all the rooms are prepared and inspected as ...
-
Lobby Host
Found in: Talent FR C2 - 1 day ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the hotel, in and outside the work place. · To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. · To assist the Inspired M ...
Guest Relation Ambassador - Ras Al-Khaimah, United Arab Emirates - ACCOR
Description
Job Description