- Communicate with team to identifyareas for improvement and to develop and implement a continuousimprovement program.
- To ensure all team membersunderstand each of their own responsibilities and job descriptioncorrectly.
- To submit all reports accurately andconcise to Operations and others concerned.
- Togive clear understanding to team about spa cost and all spa expensei.e. petty cash spending, product usageetc.
- Conducted disciplinary action as needed,accurately tracking verbal and written warnings for violations ofpolicy and/or procedures.
- Conduct weeklymeetings with all Team Members about the following issues: weeklyrevenues problems, review of sales techniques, quality of Teamwork,training needs, any other items which may beconcern.
- Conducted any other related duties asassigned by General Manager.
- Organized theup-selling training program, spa promotion, and event training foreach manager and their team.
- To monitor andretail displays and spa service displays, in spa and publicareas.
- Ensure retail displays are maintainedand stock is interesting and exciting.
- Plan andcreate internal spa promotion package with General Manager andhotel.
- Submit update reports to GeneralManager.
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