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    Computer Engineer - Dubai, United Arab Emirates - Juma Al Majid Holding Group L.L.C

    Juma Al Majid Holding Group L.L.C
    Juma Al Majid Holding Group L.L.C Dubai, United Arab Emirates

    1 week ago

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    Description
    • Insure communication for anyrequest is performed in proper manner where any request should becommunicated by phone at least where face to face communication ispreferably.
    • Responsible on Assigned Division ITAssets (Division IT Asset Custodian) , where site engineer have toinsure Service Desk Records Match with Actual physical inventory ,where records are subject to audit from Central IT SharedServices.
    • Insure incident & Servicerequest have comprehensive information by complete user requestwith right categorization and added as much as information withclear requirement what user is looking for and educate user how torequest in proper manner (incident, Servicesetc..).
    • Insure All Activity are recorded inService Desk (Workload in Task, Request, Change, Problem , Projectetc)
    • Contribute and assist on Project orChanges when required by Manager and insure Tasks given are handledin proper manner.
    • Installation, Configuration& Upgradation of operating systems and software like MSOffice, Acrobat, Winzip using standard business bestpractices
    • Configuration of PC & useraccess for IT related to services like Oracle, VDI, Microsoft 365,POS, Oracle printer
    • Installation, Maintenance& Troubleshooting of PC, Laptops, Tabs along withperipheral devices like Printers, Scanners, External drives,Handheld devices , Emails, Microsoft 365 email, One Drive,Microsoft Team installation, configuration & Maintenancefor users
    • Ensure Distribution server isinstalled as the site in proper way, where site engineer will dothe needful if any support , troubleshooting needed on the serverand report back if critical issue is there.
    • Documentation must be keep updated in serviceDesk for related to site assets, internet users, office365 users,IP addresses, PC/Laptop brand/model, username, OS, PC/Laptop serialno., Switches, etc.
    • User satisfaction - usersincident must be resolved promptly either remotely or overTelephone or may have

    tovisit the site if needed , where any user request must not solvedwithout prior request submitted to service Desk .

    • The site should not have downtime,the health of PC & Network must he kept healthy, in case ofany link failure must co-ordinate & follow up with JAM ITNetwork Team till the problem is resolved.
    • Needto have follow up with users or concerned for any approvals as callneeds to be closed within stipulatedtime
    • Initial troubleshooting checklist must bedone by site engineer before transferring to others related toApplication incident such as POS/Time Attendance issues &Major Operation incident such as Site NetworkDown
    • Assist installing Network Equipment on newSite and corporate to setup new site up to level installing networkcomponent. And insure documentation are on place and recorded inservice desk.
    • the technical support haveresponsibility to follow up with network and keep Manager informedregarding Site Failure where network team are the main contactperson for ISP.
    • any debate between differentteam (network , System Admin , Or Application) about resolutionwhich side, the technical support should cooperate with team tokeep follow up with all other team and insure to mitigateusers.
    • Maintain & Secure NetworkCabinet & insure network cabinet is clean and report tonetwork team for anyobservations.
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