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    Applications Support Technician - Dubai, United Arab Emirates - Somerset NHS Foundation Trust

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    Description

    Skills

    Person SpecificationKnowledge, skills and training Essential

    • Good level of education, ideally 5 GCSEs grade A-C including Maths and English
    • Excellent IT Skills and understanding of information systems set-up, data entry and interrogation
    • Excellent problem resolution and fault investigation skills
    • Experience of dealing with confidential information

    Desirable

    • Information Technology Infrastructure Library (ITIL) qualification for service-desk management
    • In depth knowledge of applications, ideally in a healthcare environment, acquired through diploma level training or demonstrable equivalent experience

    Job specific experience Essential

    • Previous experience in an equivalent industry and/or service delivery environment of at least one year
    • Experience holding a customer service role and/or IT support position of at least one year

    Desirable

    • Knowledge of RiO and/or SystmOne patient record systems.

    Personal qualities/attributes Essential

    • Able to prioritise and work under pressure
    • Self-motivated and able to achieve targets
    • Able to work effectively in a team environment
    • Able to deal calmly with difficult situations and people
    • Able to work on own initiative, with good organisational skills


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