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    ISP Support Technician - Dubai, United Arab Emirates - Dice

    Dice
    Dice Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 6 days ago

    Default job background
    Description

    Primary Responsibilities

    • Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners.
    • Consult with customers and provide additional solution in the form of up-selling NRTC's products and services.
    • Troubleshoot voice, data, video and connection issues for customers.
    • Identify, troubleshoot and assist customers with voice, data, video and connection issues.
    • Answer customer service related questions
    • Track and record each phone call and provide a detailed description of the call
    • Provide backup assistance for other Technical Support Representatives

    Skills:

    Windows 10, Windows 7, call center support, Troubleshooting


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