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    Logistics Operations Specialist - Dubai, United Arab Emirates - manpower middle east

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    Description
    • Help manage current customer accounts.
    • Deal with a high volume of inbound and outbound phone calls.
    • Maintain relationships with carriers and customers.
    • Provide exceptional customer service to customers and carriers.
    • Solve customer and carrier problems and help resolve issues.
    • Provide shipment quotes for customers and set up shipments as required by customers.
    • Excellent multitasking skills within their workspace as well as computer software programs.
    • Be a professional representative of our company that other employees look up to.

    Job Requirements:

    • High quality written and verbal communication skills.
    • Ability to adapt to changes in the work environment.
    • Accurate and able to produce quality work and excellent reasoning skills.
    • Quality decision making

    Required Qualifications and Experience

    • A minimum of 5 years' experience in a similar role in the UAE. (Air / Sea)
    • A graduate in any business / analytical background.
    • Previous customer service or call center experience required in logistics firm.
    • Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Language Skills: Excellent English speaking (written / verbal). If you speak any CIS countries languages, it's a plus.

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