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    Guest Services Officer - Dubai, United Arab Emirates - accor hotel

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    Description

    Responsibilities:

    • Greetingguests upon arrival and making them feelwelcomed.
    • Administering check-ins andcheck-outs.
    • Providing front desk services toguests.
    • Assigning rooms and taking care ofadministrative duties.
    • Delivering mail andmessages.
    • Processing guestpayments.
    • Coordinating with bell service andstaff management.
    • Being a source of informationto guests on various matters such as transport and restaurantadvice.
    • Processing meal and beveragerequests.
    • Accommodating general and uniquerequests.
    • Diffusing conflict or tensesituations with guests.


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