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    Senior Fashion Consultant - Dubai, United Arab Emirates - CHALHOUB Group

    CHALHOUB Group
    CHALHOUB Group Dubai, United Arab Emirates

    6 days ago

    Chalhoub Group background
    Description
    • You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
    • Drive client relationships within an omni-channel approach
    • Provide pre-buying feedback on products
    • Drive eNPS through people experience initiatives and culture
    • Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
    • Ensure click and collect are conducted within SLAs (Service-level agreement)
    • Ensure customer data is properly captured in adherence to marketing team requirements
    • Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
    • Support with in-store marketing events and activations
    • Keep abreast of all brand social media activities and campaigns
    • Drive sell-throughs within the store
    • Support in-store CX initiatives
    • Provide input to what's working well/what's not working well within the store

    What You'll Need To Succeed

    • Strong English communication skills
    • Arabic Language is mandatory for this role
    • Client Centric Mindset with extensive experience within retail, assisting high-net-worth clients.
    • A strong client book within Luxury Fashion retail
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