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    Coordinator Customer Service GCC - Dubai, United Arab Emirates - PUMA

    PUMA
    PUMA Dubai, United Arab Emirates

    Found in: Talent AE C2 - 2 days ago

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    Description

    Your Mission

  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
  • Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
  • Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
  • Checks stock provisions of open orders, and follows up pending blocked orders
  • Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
  • Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
  • Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
  • Transfers seasonal orders to SAP; sets customer discounts and determines net order amounts
  • Work towards both independent and team KPI's to improve business standards, service levels and financial results.
  • Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
  • Manager Ad-hoc projects and reports as required by the line manager.
  • Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
  • Prepares Daily Order Fulfilment report in sales order period.
  • Ensuring all packed shipments are invoiced in SAP accurately

    • Your Talent

    Education:

  • Preferably with a bachelor's degree

    • Experience:

  • Minimum 1-2 years of experience of sales and/or customer service

    • Capabilities:

  • A strong customer service focus
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential.
  • Team Player with high level of collaboration
  • Excellent command of English language
  • Experience in SAP preferred but not mandatory
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