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Abu Dhabi

    Service Delivery manager - Abu Dhabi, United Arab Emirates - Sundus Recruitment and Outsourcing Services

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    Description
    • Understanding the business outcomes required from Customer services
    • Assisting the Sales Team in establishing Service Agreements and Support Plans
    • Working as a member of a team that provides focused customer service.
    • Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.
    • Manager/Client Service Management in coordination with concerned teams to fulfill the pre-approved request by Change Management in Etisalat/Customer
    • Provide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer
    • Control changes in design, scale, scope and service levels.
    • Supporting operations through new models and architectures including managing and leading teams
    • Providing technical guidance to team & possessing deep networking knowledge

    Requirements

    • 5+ years of experience in Service Delivery or management
    • Previous experience in Telecom Provider Company is plus
    • Excellent client-facing and internal communication skills
    • Excellent written and verbal communication skills
    • Solid organizational skills including attention to detail and multitasking skills
    • Strong working knowledge of Microsoft Office and of project management tools
    • BS/BA in a related field

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