- Evaluate customer interactions to ensure they meet quality standards, using a predefined framework This involves regularly assessing a specified number of contacts per agent based on department need.
- Provide timely and constructive feedback to customer service agents based on assessment results.
- Develop coaching plans to address areas of strength and weakness and provide coaching sessions to agents to enhance their skills.
- Provide necessary briefings or meetings based on observations from quality assessments/new updates or processes that require cascading.
- Responsibility to update and suggest improvements to the knowledge base, templates, and omni guide.
- Manage the engagement calendar and plan team activities, ensuring a positive and organized work environment that contributes to the overall well-being and engagement of team members.
- Coordinate with team leaders to conduct training sessions for customer service agents. These sessions are often for new joiners or based on observations and assessments of individual and team performance.
- Attend monthly calibration sessions with the QA manager and supervisors to ensure calibration consistency.
- Assist in training sessions focused on NPS, CSAT, and the Quality Framework to enhance customer experience and overall contact centre.
- Share necessary communication emails with the contact centre including the new updates or campaigns/promotions shared by the brand.
- Sharing promotions calendar and ensure team members are trained and ready to support during sale.
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Trainer Quality Analyst
1 week ago
Webhelp Dubai, United Arab EmiratesQuereinsteiger undWiedereinsteiger sind bei uns herzlich willkommenAuch wenn du das Gefühl hast, nicht alle Kriterien zuerfüllen, freuen wir uns auf deine Bewerbung. Wir werdenunser Bestes tun, dir die richtige Stelle anzubieten - ganz gleich,ob es sich dabei um diese Stelle oder ...
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Trainer Quality Analyst
1 day ago
Webhelp Dubai, United Arab EmiratesQuereinsteiger und Wiedereinsteiger sind bei uns herzlich willkommen Auch wenn du das Gefühl hast, nicht alle Kriterien zu erfüllen, freuen wir uns auf deine Bewerbung. Wir werden unser Bestes tun, dir die richtige Stelle anzubieten - ganz gleich, ob es sich dabei um diese Stelle ...
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Quality Audit Trainer
6 hours ago
Allianz Partners Dubai, United Arab EmiratesFacilitates and oversees new hires' training programs and support all on-going training initiatives while ensuring their trainings are documented. · Tracks and reports on new hire statistics: Test scores, call handle times (TAT), quality of calls, and any other metrics requested. ...
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Quality Audit Trainer
5 days ago
Allianz Partners Dubai, United Arab EmiratesFacilitates and oversees newhires' training programs and support all on-goingtraining initiatives while ensuring their trainings aredocumented. · Tracks and reports on new hirestatistics: Test scores, call handle times (TAT), quality of calls,and any other metrics requested. · Pr ...
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Call Centre Quality Trainer
1 week ago
Al Tayer Group LLC Dubai, United Arab EmiratesEvaluate customer interactions toensure they meet quality standards, using a predefined frameworkThis involves regularly assessing a specified number of contactsper agent based on departmentneed. · Provide timely andconstructive feedback to customer service agents based onassessm ...
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Technical Trainer
1 week ago
GP Strategies Corporation Dubai, United Arab EmiratesGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative ...
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Technical Trainer
3 days ago
GP Strategies Corporation Dubai, United Arab EmiratesGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative ...
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Nail Trainer Russian Speaker
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NPI TRADING LLC Dubai, United Arab EmiratesNANO Middle East, russian manufacturer for nail products is looking to hire a nail trainer with UAE experience. · Should have 2 years of experiences as nail Trainer. We are looking to hire a detail-orientated Nail Educator to Train student with high-quality manicures, pedicures, ...
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Junior Product
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GP Strategies Corporation Dubai, United Arab Emirates**SUMMARY**: · The Junior & Product Technical Trainer supports the business to achieve its retail network competence goals by delivering training to employees and distributors across Middle East - technical training to technicians and technical product training to multiple dealer ...
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Internship B2B Coordination
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skilldeer Dubai, United Arab Emirates InternshipSHIPYou are a young, dynamic English-speaking motivated professional with a passion for finding optimal solutions for educational needs of our B2B clients? You like to assure highest quality standards in workshop delivery by our trainers across the UAE? Furthermore, you like to be on ...
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Ielts Trainer
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Junior Product
5 days ago
GP Strategies Corporation Dubai, United Arab Emirates**SUMMARY**: · The Junior & Product Technical Trainer supports the business to achieve its retail network competence goals by delivering training to employees and distributors across Middle East - technical training to technicians and technical product training to multiple dealer ...
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Female Personal Trainer or Fitness Manager
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Fitness & Health Club Dubai, United Arab EmiratesWe are hiring female trainer well experienced trainer with leadership quality · good communication · persona training skill · ems fitness knowledge will be an advantage · its a full time job with a split shift · basic salary 2500 to 3000 aed based on experience plus commission, e ...
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Ims Trainer
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LRQA group Dubai, United Arab EmiratesIMS Trainer - UAE · - The incumbent will be assigned to execute Training and advisory services delivery for LRQA Dubai · - Course can be defined as off the shelf training courses ( Public and In house ) training, or courses that require special design based on client's needs. · - ...
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Junior Product
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GP Strategies Corporation Dubai, United Arab EmiratesWith more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who t ...
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Product Trainer
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Legacy Group Services - HR Consultancy Dubai, United Arab EmiratesWe are hiring for our client for Derma industry · Position: Trainer Derma laser devices · Location : Dubai · Experience: Minimum 5-10 years experience as a Trainer for Derma Laser devices. · **Must be willing to travel Dubai and Qatar frequently.** · **Major Responsibilities** · ...
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Ielts Trainer- Dubai
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Svarna Training Institute Dubai, United Arab EmiratesIELTS (English Language Trainer) · *** · **Svarna Training Institute** is an all-inclusive professional training service provider in Dubai, catering to academic, corporate as well as personality development disciplines. Our commitment, flexibility, and adherence to quality have s ...
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Computer Courses Trainer
1 week ago
Atlas Group of Institutions Dubai, United Arab EmiratesAtlas Group of Institutions is a prestigious educational organization dedicated to fostering academic excellence and empowering students for a successful future. As a leading institution, we offer a wide range of computer courses designed to equip students with the essential skil ...
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Freelance Trainer
1 week ago
Najma Consultancy Dubai, United Arab Emirates**NAJMA CONSULTANCY** · **04-06 years**: · **Dubai**: · - DAY- Posted: 8 Hours ago- Job Likes: Not Available- Job Views: Not Available- Part Time**Job Descriptions**: · We are looking for an experienced and knowledgeable **Freelance Finance Trainer** for one of our client to lead ...
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Part Time Trainer
3 days ago
F45 Jumeirah Park Dubai, United Arab Emirates Part time**JOB DESCRIPTION: F45 Jumeirah Park Trainer** · F45 Training is a team-based functional training facility. F45 places a huge emphasis on the 'three key factors' of motivation, innovation and results. At F45 Jumeirah Park we ensure that all our members receive the service they de ...