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  • Quality Audit Trainer - Dubai, United Arab Emirates - Allianz Partners

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    Description
    • Facilitates and oversees new hires' training programs and support all on-going training initiatives while ensuring their trainings are documented.
    • Tracks and reports on new hire statistics: Test scores, call handle times (TAT), quality of calls, and any other metrics requested.
    • Provides support to existing employees through on-going training initiatives across Operations.
    • Analyzes and evaluates training needs to develop, modify or improve existing training programs, materials and curriculum in accordance with the company training programs.
    • Works actively with all the department within Operations and coordinates with HR Department to ensure effective implementation and communication of all training strategies and initiatives.
    • Participates in variety of special projects and perform administrative duties as assigned.
    • Creates and delivers a positive, fun and rewarding training environment.
    • Supports Operations in any duties necessary.
    • Creates an environment to support employee retention.