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    Training Quality Manager- Hospitality - Dubai, United Arab Emirates - the first group dubai

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    Description
    • Facilitate monthly L&Dmeetings with the Executive Committee and Heads of Departments toassess the training needs.
    • Develop andimplement comprehensive training programs tailored to all teamplayers, including front-line staff, supervisors, andmanagers.
    • Work closely with management toidentify training gaps and create materials that align withorganizational objectives and industrybenchmarks.
    • Conduct engaging training sessions,workshops, and seminars, utilizing both in-person and virtualformats, to equip attendees with essential skills andknowledge.
    • Oversee and optimize the utilizationof the Lobster Ink Platform, ensuring maximum effectiveness oftraining resources.
    • Generate insightful reportson Training & Quality Initiatives, offering valuableinsights into business performance.
    • Activelyparticipate in action planning based on guest feedback and mysteryguest audits to continuously enhance servicequality.
    • Support the Management team in thedevelopment of Standard Operating Procedures to streamlineoperations and uphold service standards.
    • Ensureadequate number of departmental trainers in each operation to meetorganizational training needs.
    • Head monthlymeetings with departmental trainers to enhance their skills andensure alignment of training plans with currentpriorities.
    • Set and uphold stringent qualitystandards for all facets of servicedelivery.
    • Conduct routine audits andinspections to evaluate adherence to quality standards and pinpointopportunities for enhancement.
    • Create andexecute corrective action plans as necessary to rectifydeficiencies and foster ongoingimprovements.

    TeamDevelopment &Engagement:

    • Providecoaching, mentoring, and feedback to managers to support theirprofessional development and improveperformance.
    • Foster a culture of continuouslearning and excellence within the organization by promotingemployee engagement and empowerment.
    • Developand implement strategies to enhance employee engagement within thehotels.
    • Collaborate with management to launchDEIB (Diversity, Equity, Inclusion, and Belonging)initiatives.

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