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    Call Centre Agent - Dubai, United Arab Emirates - Hireget

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    Description
    • Handle inbound and outbound callsfrom customers regarding product inquiries, orders, billing issues,and general support.
    • Listen actively tocustomer concerns, empathize with their needs, and provideappropriate solutions orinformation.
    • Accurately enter and updatecustomer information in the system during callinteractions.
    • Follow call scripts andguidelines to ensure consistent and professional communication withcustomers.
    • Identify and escalate complex orunresolved issues to appropriate departments or supervisors forfurther resolution.
    • Meet or exceed establishedperformance metrics, including call handling time, first callresolution, and customer satisfactionscores.
    • Collaborate with team members anddepartments to share knowledge and best practices for customerservice.
    • Stay informed about company products,services, policies, and procedures to provide accurate informationto customers.
    • Maintain confidentiality ofcustomer information and adhere to data protectionregulations.

    Requirements:

    • Highschool diploma or equivalent.
    • Previousexperience in customer service, call centre, or relatedfield.
    • Excellent communication andinterpersonal skills.
    • Ability to remain calmand professional under pressure.
    • Strongproblem-solving and decision-makingabilities.
    • Basic computer skills andfamiliarity with call centre technology andsoftware.
    • Ability to multitask and prioritizetasks effectively.

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