- Assess and report on the performance of specified products.
- Manage CCNA warranty approvals for the Photo Video products
- Monitor/report the repair trends.
- Propose and implement actions to ensure that those products perform reliably and efficiently.
- Take technical initiatives to prevent problems from developing, and to minimize problems which arises.
- Monitor, and distribute all support information to Service Partners in accordance with the company information security policy.
- Recommend, prepare, and action service seminars, Product launches, Marketing events individually, or together with other Canon Service, Sales, or Marketing staff, as required.
- Regularly update Health and Safety information in order to provide advice on and resolve queries relating to technical safety standards.
- Prompt escalation to next level and field support in case of major escalation.
- Provide telephone or written support to Canon distributors and end-users using Canon systems.
- Identify key support issues from those escalated, and propose actions to resolve, liaising with other Canon personnel as appropriate (for instance, Canon Europe's Technical Service Support personnel).
- Visit end-user or distributor premises to investigate and resolve problems as necessary.
- Evaluate, prioritize, and respond to field suggestions and written enquiries.
- Interface with Marketing and Product Departments of Canon CCNA, Canon Europe, and other relevant companies to assess and report on viability of new products, peripherals and accessories, and their technical suitability to the African Market.
- Take overall technical responsibility for assigned products.
- Provide technical assistance and support to Training Courses, Product Launches ,Exhibitions and Seminars carried out by Sales & Marketing.
- Agree and implement appropriate machine modification/rework programmes, through effective liaison with Central Canon Team.
- Attend training courses on nominated products as required.
- Write effective training courses for nominated products, to include, visual aids, practical exercises, and means to check understanding.
- Effectively deliver training courses to internal & Canon Partner teams at suitable locations in UAE, abroad or virtually.
- Maintain and update training records.
- Maintain and update records. of Technical Department.
- Share performance results regularly.
- Carry out other duties as requested by Service Manager.
- To support the technical team in the Service department within CCNA.
- To provide feedback and actions to develop the service's provided by the CCNA Technical team.
- Carry out other duties as requested by Service Manager.
- To undertake any project directed by the Service Manager.
- To provide feedback on team performance (informally and formally) as requested.
- Degree/Diploma caliber individual with relevant recognized formal qualifications very desirable.
- High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
- Previous experience of formal classroom training desirable.
- Functional knowledge and/or understanding of Canon products useful.
- Fluency in written and spoken English. French would be an advantage.
- High level of written and spoken communications required.
- Professional appearance, attitude, and communication style.
- Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint.
- Excellent analytical skills and a logical mind.
- Motivation and aptitude to continue learning as new technology is introduced.
- Able to communicate, at times involving complex technical information, to individuals at all levels, internally and externally.
- To be able to support and advise colleagues in a constructive way
- To be able to deputize for Service Manager
- Lifting/Moving machines.
- Frequent overseas travel and periods away from home on a short notice
- Lifting/Moving machines.
- Frequent overseas travel and periods away from home on a short notice
-
CCNA - Technical Support Specialist Photo Video
Found in: Talent AE 2A C2 - 2 days ago
Canon South Africa (Pty) Ltd Dubai, United Arab EmiratesSupport Canon distributors, Channel Partners, and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising, and ultimately solving product problems. Problem res ...
-
CCNA - Technical Support Specialist Photo Video
Found in: Talent AE C2 - 5 days ago
Canon EMEA Dubai, United Arab Emirates Full timeSupport Canon distributors, Channel Partners, and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising, and ultimately solving product problems. Problem res ...
-
Content Creator
Found in: Talent AE A C2 - 6 days ago
Accor Dubai, United Arab EmiratesResponsibilities · Conceptualize, develop, and crafthigh-quality video and photo content across various formats (e.g.,product demos, explainer videos, social media videos, lifestylephotography, event photography). · Tailor contentto specific platforms and audiences, ensuring opti ...
-
Assistant Marketing Manager
Found in: Talent AE 2A C2 - 3 days ago
Jumeirah Group Dubai Dubai, United Arab EmiratesThe job posting is outdated and position may be filled · Responsibilities: · • Well versed in Canon or Sony cameras to produce high quality content · • Ability to plan and conduct a photography or videography on your own · • Knowledgeable in Food/drinks, Interior, Product and Peo ...
-
Delivery Operations Coordinator
Found in: DrJobEN AE A2 - 1 day ago
al futtaim group Dubai, United Arab EmiratesWarm Greetings from Village Talkies, · Website:- · We are a top quality professional corporate video production company in Bangalore and also best explainer video company in Bangalore & animation video maker in Chennai, India & Maryland, Baltimore, provides Corporate & Brand fil ...
-
Social Media Officer Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 3 days ago
Juma Al Majid Dubai, United Arab EmiratesSocial Media Officer Jobs In Dubai UAE 2023 | Juma Al MajidFor More Top Organization Jobs Click HereDescription: · We are looking for a talented Social media manager to administer our social media accounts. You will be responsible for creating original text and video content, man ...
-
Hiring Freelancer
Found in: Talent AE C2 - 5 days ago
NAFFCO GROUP Dubai, United Arab Emirates Full timeCapture high-quality photographs that meet the client's requirements and specifications. · Edit and retouch photos using professional editing software to enhance their visual appeal. · Develop and implement social media strategies to increase brand awareness and engagement. · Cre ...
-
Social Media Coordinator
Found in: Talent AE C2 - 5 days ago
fäm Properties Dubai Dubai, United Arab Emirates Full timeJob Responsibilities: · Content Management: · Plan and schedule engaging posts aligned with management preferences. · Research and adapt strategies based on the latest social media trends. · Collaborate with managers to create promotional concepts. · Distribute content across a ...
-
Social Media Intern
Found in: DrJobEN AE A2 - 4 days ago
dubizzle Dubai, United Arab EmiratesAssist with the design and execution of social media campaigns · Create weekly and monthly editorial calendars to promote company brands on various social media websites · Create and distribute content such as blogs, infographics, videos and press releases on social media and tra ...
-
Social Media Intern
Found in: Talent AE A C2 - 4 days ago
dubizzle Dubai, United Arab EmiratesAssist with the design andexecution of social media campaigns · Createweekly and monthly editorial calendars to promote company brands onvarious social media websites · Create anddistribute content such as blogs, infographics, videos and pressreleases on social media and traditio ...
-
Marketing Executive
Found in: Talent AE A C2 - 3 days ago
accor hotels Dubai, United Arab Emiratescreate awareness of and developthe brand you're marketing · communicatewith target audiences and build and develop customerrelationships · help with marketing plans,advertising, direct marketing andcampaigns · source advertising opportunities andplace adverts in the press or on t ...
-
Social Media Marketing Officer Jobs In Dubai
Found in: Talent AE 2A C2 - 3 days ago
Al Nadik Trading Dubai, United Arab EmiratesSocial Media Marketing Officer Jobs In Dubai | Al Nadik TradingFor More Top Organization Jobs Click HereDescription: · Interacting with customers and dealing with customers' enquiries. Developing new social media strategies and campaigns. Managing a budget to be spent on promotin ...
-
Marketing Executive
Found in: DrJobEN AE A2 - 5 days ago
accor hotels Dubai, United Arab Emiratescreate awareness of and develop the brand you're marketing · communicate with target audiences and build and develop customer relationships · help with marketing plans, advertising, direct marketing and campaigns · source advertising opportunities and place adverts in the press o ...
-
Creative Content Creator Videographer
Found in: DrJobEN AE A2 - 3 days ago
Black & Grey HR Dubai, United Arab EmiratesBlack & Grey HR is on the hunt for an exceptionally talented Creative Content Creator / Videographer for our client in the vibrant Entertainment Leisure & Hospitality sector in Dubai. This is an exciting opportunity for a creative individual who thrives on storytelling through vi ...
-
Graphic Designer Intern
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Dubai, United Arab EmiratesPosition: Graphic Designer Intern (Internship # · Property / Office: Mandarin Oriental Jumeira Dubai · Location: Dubai United Arab Emirates · An ideal candidate must have education in graphic design or similar design related certification. · Responsibilities · Assist the produ ...
-
Graphic Designer
Found in: DrJobEN AE A2 - 2 days ago
Talent Pal Dubai, United Arab EmiratesMain Accountabilities: Responsible for creating design solutions that have a high visual impact from conceptualization and design of solutions from concept to completion Lead on huge variety of projects including print identity (to build on visual brand) advertising websites desi ...
-
Social Media Coordinator Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 3 days ago
Al Futtaim Dubai, United Arab EmiratesSocial Media Coordinator Jobs In Dubai UAE 2023 | Al FuttaimFor More Top Organization Jobs ClickWe are looking for a creative social medial coordinator with experience in the medical field capable to create and edit of written, video, and photo content.Responsibilities: · Execute ...
-
Social Media Marketing Officer Jobs In Dubai
Found in: Talent AE 2A C2 - 1 day ago
Delma Group Dubai, United Arab EmiratesSocial Media Marketing Officer Jobs In Dubai | Delma GroupFor More Top Organization Jobs Click HereDescription: · We are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.The goal is to gradually achieve supe ...
-
Graphic Designer
Found in: Talent AE A C2 - 3 days ago
Talent Pal Dubai, United Arab EmiratesMain Accountabilities: Responsiblefor creating design solutions that have a high visual impact fromconceptualization and design of solutions from concept tocompletion Lead on huge variety of projects including printidentity (to build on visual brand) advertising websites designbr ...
-
eCommerce Creative Lead – Level Shoes Jobs in Dubai
Found in: Talent AE 2A C2 - 3 days ago
Chalhoub Group Dubai, United Arab EmirateseCommerce Creative Lead – Level Shoes Jobs in Dubai | Chalhoub Careers · Description:The role will manage the priorities and planning of the social strategy through a balanced view that considers both creative and business needs – ensuring the growth of our client community both ...
CCNA - Technical Support Specialist Photo Video - Dubai, United Arab Emirates - Canon
Description
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Quality and technical assurance of products
Service Support
Technical Assistance
Sales & Marketing Support
Technical Training
General
Technical Team Support
Management Support
What we ask
You will need
Interpersonal Requirements
Physical Requirements