Operations Manager - Dubai, United Arab Emirates - PlaceUp

    PlaceUp
    PlaceUp Dubai, United Arab Emirates

    1 week ago

    Description


    Role Overview

    We are seeking an experienced Operations Manager to oversee and optimize day-to-day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives.

    Key Responsibilities

    • Oversee daily operations across retail stores to ensure smooth and efficient performance
    • Implement and monitor standard operating procedures (SOPs) across all locations
    • Manage store openings, refurbishments, and operational rollouts
    • Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction
    • Coordinate closely with merchandising, supply chain, finance, and HR teams
    • Ensure inventory accuracy, stock availability, and loss prevention controls
    • Drive operational improvements to increase efficiency and reduce costs
    • Support store managers through coaching, training, and performance management
    • Ensure compliance with company policies, legal requirements, and health & safety standards
    • Prepare operational reports, budgets, and forecasts for senior management

    Requirements

    • Bachelors degree in Business, Operations, or related field
    • 5–8 years of experience in retail operations, with multi-store management exposure
    • Strong understanding of retail KPIs, store processes, and customer experience
    • Proven leadership and people management skills
    • Strong analytical, problem-solving, and decision-making abilities
    • Excellent communication and stakeholder management skills
    • Experience with POS systems, inventory management, and ERP tools


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